Focus on Excellence

Christiana Care's commitment to excellence has created a positive working environment where individual, as well as team contributions are recognized and rewarded.

Opportunities for career development abound in a culture of ongoing performance improvement with high levels of clinical as well as technological expertise and experience.

Recognition and Reward

The methods of recognition include:

• Verbal feedback.
• Written recognition.
• Departmental recognition budgets.
• Spot bonus cash awards.

This recognition and reward program has been developed to recognize individuals who consistently exceed expectations and serve as role models for others, as well as exceptional team accomplishments.

Nominations for this prestigious award may be submitted by employees, physicians, patients, family members of patients, volunteers and visitors. Employees are encouraged to nominate coworkers who consistently go above and beyond and serve as role models for others.

Career Development

Christiana Care Health System's Career Development Program is designed to assist employees in identifying developmental opportunities and the resources needed to reach their career goals.

The following is a glimpse of some of the strategic opportunities available to assist Registered Nurses develop their careers:

• Online position requirements, skill assessment, access to resources to improve skills, etc.
• Subsidized onsite BSN program – at no cost to employee.
• Tuition reimbursement up to $5,000 for FT employees (pro-rated for PT employees)
• Onsite Internships for Critical Care, Perioperative Services, Emergency Medicine and Home Health.

Core Values

• Teamwork
• Leadership
• Caring
• Service
• Excellence
• Integrity

Behaviors that bring Core Values to life

• Put those we serve first
  Consider their needs and expectations and provide your services accordingly--they are the reason you are here.
• Make first impressions count
  Be pleasant and respectful. Introduce yourself, extend genuine words of concern, and call people by name. Make eye contact and use friendly gestures.
• Listen and explain things
  Listen carefully, ask questions to clarify, explain clearly so others can understand.
• Show that you care
  Anticipate needs. Respond promptly to requests for services or information. When someone needs help, help out or find someone who can.
• Take ownership
  Show that you care by getting results. Practice service recovery. Don't let difficult conditions be an excuse for not getting the job done.
• Help each other
  Work together. Respect differences. Give and get help as needed--"We" not "me"!
• Keep public areas free of private behavior
  Keep internal and personal issues confidential. Use common sense and good judgment. Keep noise to a minimum. Quiet heals.
• Build trust through your appearance and actions
  Act with dignity. Show self respect and respect for others. Maintain a personal appearance that shows confidence and professionalism.
• Be supportive
  Show enthusiasm. Always talk positively. No negative comments. Be an ambassador of your health system in and outside the workplace.