Patient Escort Supervisor VII
To supervise Patient Escort Services activities and staff to facilitate departmental operations; patient and equipment transport and participation in patient scheduling
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Supervises and coordinates daily activities of Patient Escort Services and clinical runner activities.
Prioritizes and processes service requests according to departmental procedures, monitors the status, and verifies completion of the tasks. Maintains knowledge of service delays and updates department personnel and nursing units as needed. Performs service recovery and rounds on internal/external customers.
Utilizes priority list and specific departmental policies in conjunction with on-demand requests to coordinate the dissemination of personnel for patient transports.
Reviews requests for service to assure tasks are handled in the most efficient manner; considering the available resources of dispatched personnel, transporters assigned to specific areas, and Clinical Runners performing routine rounds.
Assists in determining work schedules and methods/procedures; and assigns duties to subordinates, and monitors work performance to assure completion of all tasks with emphasis on safety, efficiency, and continuous improvement.
Instructs, orients, and trains employees in all aspects of their work; participates in performance evaluation, coaching, discipline, and all recommendations for selection, placement, and promotions.
Monitors and adjusts staffing patterns and schedules as necessary to accommodate both planned and unexpected alterations in workload and/or resource availability.
Prepares and maintains reports of daily activities and documentation to support departmental requirements including materials pertaining to work performance, recognition, discipline, maintenance records, incident investigations, and information for routine reports and special projects.
Supports a safe environment for all patients, visitors, and staff. Adheres to and ensures compliance with all safety policies and procedures, emphasizing promotion of safety related information and prevention of accidents and injuries. Resolves and/or reports, in a timely manner, any unsafe activities, conditions, hazards, or safety violations.
Ensures the safety and reliability of all equipment by monitoring usage and related logs/records, following the preventive maintenance program and cleaning schedule, requisitioning necessary repairs, and maintaining documentation of all equipment activities.
Ensures that all appropriate personnel have access to adequate equipment and supplies to complete their assigned work. Verifies receipt and return of keys and other items requiring security.
Interacts with ancillary and nursing personnel involved in or affecting departmental operations and the delivery of services to internal and external customers. Maintains communication with the remainder of management as necessary to assure quality and continuity of services according to all applicable standards.
Responds to inquiries and concerns of the staff and customer departments, initiating prompt follow-up, documentation, and notification of others as necessary.
Supports department compliance with all State, Federal, and regulatory agency requirements, such that the facilities continue to meet standards for licensure and accreditation.
Performs staff duties as necessary to instruct or demonstrate desired performance, and to support workload requirements.
Serves as a leader and a role model for staff; demonstrating Core Values and a commitment to service excellence in all interactions with patients, visitors, and staff.
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs the dispatch function when necessary.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Supervises work in progress, particularly through the dispatch function; communicates assignments and expectations, advises employees on the completion of difficult tasks, answers employee questions, and assures adherence to procedures and standards.
Communicates approved policies and procedures to subordinates and ensures their compliance. Communicates daily operational occurrences to other department management personnel. Communicates daily with ancillary staff, nursing, patients, and visitors during dispatch and supervisory activities, dealing with technical matters, and reviewing personnel issues. Contacts consist of telephone conversation, face-to-face communication, formal and informal meetings, and written correspondence.
DIRECTION/SUPERVISION OF OTHERS:
Service Assistant I
Patient Escort Services Manager and Director of Environmental Services.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School Diploma or GED required. Associate Degree in Allied Health or related field preferred.
Two years in patient transport and/or similar healthcare experience preferred.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
Knowledge of patient transportation methods/techniques and related equipment.
Knowledge of transport, dispatch, and scheduling functions.
Knowledge of patient safety, infection control and departmental policies, procedures, and standards.
Knowledge of scheduling and payroll functions, Kronos preferred
Ability to delegate work activities and responsibilities to subordinates and evaluate their performance.
Ability to supervise subordinate personnel.
Ability to assess and evaluate problems and recommend effective solutions.
Ability to train subordinates in proper use of equipment.
Ability to establish and maintain good public relations.
Ability to deal with varied personalities.
Ability to establish and maintain positive interdepartmental and intradepartmental communications and constructive working relationships.
Ability to exercise judgment, tact, and diplomacy.
Ability to communicate effectively and remain calm in stressful situations.
Ability to use telephone, two-way radio, paging, and computer equipment.
Ability to learn the use of basic computer software applications.
Skill in oral and written communications.
Skill in basic mathematics.
Skill in basic keyboard techniques.
Must pass back evaluation examination.
Good hearing, eyesight, and clear speech. Manual dexterity and repetitive motion of fingers, hands, and wrists.
Frequent sitting, often for extended periods. Intermittent walking or standing, pushing and/or pulling, often involving considerable weight; repetitive motion of fingers, hands, wrists, and/or elbows, often involving control of considerable weight. Occasional bending and/or crouching; lifting and/or lowering, occasionally involving considerable weight.
Noisy environment, often with ongoing multiple conversations, bells, alarms, and alert tones. Headset use for extended periods.
Need to obtain replacement before leaving work station. Frequent handwashing. Intermittent exposure to all weather conditions.
Intermittent exposure of skin to dilute cleaning agents. Occasional exposure to blood, bodily fluids, an infectious diseases.
Day Shift, No Rotation
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Christiana Hospital, Newark, Delaware.
This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions.