Access Coordinator

Job Requisition #: JR63215

End Date: 5/28/2022

Location: Newark, Delaware

Position Type: Professional

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®

Primary Function:

ChristianaCare is looking for a Full-Time Access Coordinator to provide comprehensive administrative support to Physician and Genetic Providers in order to meet the needs of patients in a timely and accurate manner. The Access Coordinator will perform tasks which will include triage, scheduling, insurance verification, and all patient communication.

Principal Duties and Responsibilities:

  • Coordinates communication between all levels of the health care team effectively, utilizing both written and verbal communication skills.

  • Inbound and outbound calls to patients and referring providers.

  • Retrieving daily referrals from Aerial, PowerChart, daily report, and fax.

  • Triaging of patient's referrals to ensure patient will be scheduled in appropriate clinic.

  • Scheduling patients with Genetics' Providers (Prenatal, Cancer, Cardiovascular, NICU, Adult, Neuro) in Revenue Cycle.

  • Acquiring all records needed prior to scheduling and/or appointment (i.e. verifying if any family member had genetic testing and ensuring that copy of testing report is/will be available at least 3 days prior to appointment).

  • Ensuring patients are scheduled with appropriate Genetic Counselor and/or Clinic.

  • Verify insurance coverage and acquire prior authorizations and/or referrals for office visits.

  • Verifying and notifying patients of referral status.

  • Soarian Registration, including that labels and any other documentation needed is printed and ready for appointment.

  • Crafting and updating patient information in Word Database, Progeny and Spreadsheet to ensure all communication with patients and providers is recorded.

  • Preparing all patient charts for Genetic appointments in a timely manner.

  • Checking in patents and ensuring that demographics, insurance, and patient ID is correct and scanned into the system and collect co-pays.

Education and Experience Requirements:

  • High school diploma

  • Two-year experience in a medical setting or physician's office

  • An equivalent combination of education and experience may be substituted

  • Knowledge of the clerical functions and office procedures

  • Proficient in Microsoft Office products - Word, Excel, PowerPoint, Outlook

Christianacare Offers:

  • Collaborative and team focused environment

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • 403(b)

  • Generous paid time off

  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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