End Date: 12/30/2022
Location: Elkton, Maryland
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, No Rotation
This position is a casual position-16 weekly hours.
TITLE: PATIENT/PHYSICIAN ACCESS COORDINATOR
DEPARTMENT: ADMITTING SERVICES
LOCATION: Department Wide
To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
Determine and process payment of guarantor co-pay/deductibles per benefit plan.
Maintains a solid working knowledge base of third-party specifics relative to area of practice.
Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
Performs assigned work safely, adhering to established safety rules and practices.
Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Primary contact and interactions to include: Departmental and hospital staff, physicians/office staff, patients/family, insurance companies, Patient Financial Services and Information Services.
DIRECTION/SUPERVISION OF OTHERS:
Staff Associate; Access Coordinator Lead, Business Manager Admitting Service
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate degree in Business/Medical related field preferred.
Two years experience in a medical, financial or marketing institution preferred.
Previous insurance or third-party experience is preferred
Ability to manage multiple software/websites simultaneously
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Exemplify prioritization and organization skills.
Demonstrate critically thinking and problem-solving skills
Produce quality work with minimal errors
Ability to follow written and verbal direction
Adjusts to change, pressure and manage multiple concurrent responsibilities.
Ability to effectively communicate orally, written and electronically.
Exhibit ChristianaCare core values
Embodies quality patient-focused customer service
Ability to work as a team member and/or independently within guidelines.
Ability to train/orient in an efficient and effective manner.
Onsite Christiana & Wilmington Hospital Caregivers: Ability to travel and work at either site depending upon department needs.
Manual dexterity to initiate calls and perform computer entry.
Sight to dial numbers and read computer screens.
Hearing to speak with patients, etc on the phone; possibly extended periods of time.
Repetitive motion of hand, wrist and fingers.
Physical capability to walk/stand/sit/ for up to 8 hours/shift
Physical capability to carry a notebook (small laptop) and carrying case; total weight 3-7 LBS.
Physical ability to utilize computer cart as necessary (32 LBS)
Physical ability to push wheelchair as needed
Sit, stand or walk most of the day in a hospital/office environment.
Communicate with patients, family members at bedside.
Stand and carry a notebook (small laptop).
Interdivisional travel as necessary.
May be exposed to potential biohazards found in healthcare institutions
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?