Access Coordinator, Multidisciplinary Center, Helen F. Graham Center, Newark, DE
End Date: 12/29/2023
Location: Newark, Delaware
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, No Rotation
ChristianaCare is hiring a full-time Access Coordinator for their Multidisciplinary Center (MDC) at the Helen F. Graham Center in Newark, DE.
As an Access Coordinator, you will be one of a team of four and the first point of contact for a new patient. You will be responsible for interacting with the public while multitasking. Additionally, you will handle scheduling, checking patients in and out, insurance verification and providing back-up support to the Oncology Express Unit (OEU) as well as other units, as needed.
Schedule:
Monday-Friday 7:30am - 4:00pm
No weekends or Holidays
Principal Duties and Responsibilities:
Work effectively and efficiently with referring physician offices and hospital providers to coordinate patient care.
Control the workflow related to the demand for new patients by communicating with physicians and handle all urgent/emergent requests.
Insurance verification (level of coverage to support oncology services and out of pocket expenses)
Provide new patients with all information needed prior to the scheduled appointment date. Including the access to Navigating Care and making certain all new patient forms are received and completed prior to the visit.
Communicate with patients if additional studies or biopsies are required per the direction of the provider.
Maintains patient confidentiality
Performs daily operational duties such as scheduling, registration, pre-registration, verification, and authorization for treatments utilizing the Soarian systems, Rev Cycle, and Powerchart.
Documents all case information.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
Medical Assistant experience is preferred.
Previous scheduling and oncology experience is preferred.
Please include an updated resume with your application!
#L1 - CS1
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
David Hoehn
Registered Nurse
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Tabe Mase
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
Luis Juarez
Social Worker
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Nicole Maher
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Joseph Jacobs
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Keysha Ryder
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Patty Resnik
Vice President, CareVio
Recall Triage Coordinator
Newark, DE
Day Shift, No Rotation
Accounts Payable Specialist
Newark, DE
Day Shift, No Rotation
Physician Billing Representative-Payer Credentialing
Newark, DE
Day Shift, No Rotation
Office Assistant, Pulmonary Practice, Map 1, Newark, DE
Newark, DE
Day Shift, No Rotation
Emergency Services Administrative Coordinator, Newark, DE (hybrid)
Newark, DE
Day Shift, No Rotation
