Access Coordinator, Multidisciplinary Center, Helen F. Graham Center, Newark, DE

Job Requisition #: JR70346

End Date: 12/29/2023

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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Posting Job Description

ChristianaCare is hiring a full-time Access Coordinator for their Multidisciplinary Center (MDC) at the Helen F. Graham Center in Newark, DE.

As an Access Coordinator, you will be one of a team of four and the first point of contact for a new patient. You will be responsible for interacting with the public while multitasking. Additionally, you will handle scheduling, checking patients in and out, insurance verification and providing back-up support to the Oncology Express Unit (OEU) as well as other units, as needed.


  • Monday-Friday 7:30am - 4:00pm

  • No weekends or Holidays

Principal Duties and Responsibilities:

  • Work effectively and efficiently with referring physician offices and hospital providers to coordinate patient care.

  • Control the workflow related to the demand for new patients by communicating with physicians and handle all urgent/emergent requests.

  • Insurance verification (level of coverage to support oncology services and out of pocket expenses)

  • Provide new patients with all information needed prior to the scheduled appointment date.  Including the access to Navigating Care and making certain all new patient forms are received and completed prior to the visit.

  • Communicate with patients if additional studies or biopsies are required per the direction of the provider.

  • Maintains patient confidentiality

  • Performs daily operational duties such as scheduling, registration, pre-registration, verification, and authorization for treatments utilizing the Soarian systems, Rev Cycle, and Powerchart.

  • Documents all case information.

  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

  • Performs other related duties as required.


  • High School Graduate or Equivalent

  • 2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.

  • Medical Assistant experience is preferred.

  • Previous scheduling and oncology experience is preferred.

Please include an updated resume with your application!

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

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For the Love of Health

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