Administrative Assistant II, Warner Elementary and Shortlidge Elementary Schools

Job Requisition #: JR65134

End Date: 6/30/2023

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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ChristianaCare is currently seeking a part-time Administrative Assistant II to work 25 hours a week for 39 weeks/year. This is a school based position located within the health centers of Warner Elementary and Shortlidge Elementary Schools in Wilmington, DE. The Administrative Assistant II provides administrative support for the daily operations of the School Based Health Center, as well as to serve as first point of contact for the site. They interface with students, school nurse, school faculty and administration.


Monday-Thursday, 8:30AM-2:30PM with an additional one hour scheduled each week.


  • Provides administrative support for clinical and operational work in the center.
  • Answers telephone, routes appropriately and takes complete and accurate telephone messages.
  • Demonstrates effective verbal and written communication skills as well as the ability to utilize a personal computer with proficiency in windows applications including Outlook, Word, Excel and other computer systems as needed.
  • Schedules student appointments; writes passes/email reminders and follow up with missed appointments.
  • Initiates correspondence and notices, orders catering, schedules meetings, develops agendas and takes minutes as directed in a timely manner.
  • Maintains SBHC attendance records.
  • Maintains provider schedules and assists in their daily routine as well as special activities and projects.
  • Supports SBHC coordinator, medical provider, mental health professional and registered dietitian including calendar management and support of creation of education curriculum.
  • Prepares charts and maintains all records in a confidential manner.
  • Responsible for Third Party Billing by ensuring patient information is current and correct by verifying coverage in DMES, Navinet or DHIN.
  • Enter accurate patient demographics and codes from encounters into the CCHS Financial System, Soarian.  
  • Assists CCHS billing department with follow up requests in a timely manner. Review no charge report for missed charges.
  • Prepares and provides SBHC Registration packets to school staff, parents and students.
  • Enters new Registrations into Redcap Database, updates information and pulls registration numbers/data for coordinator when necessary.
  • Registers students in SBHC Risk Assessment Database, provides student with access to survey and assists providers with data entry when necessary.
  • Functions as a liaison between providers, staff and patients to provide accurate communication
  • Enter lab requests into state database and follows up by retrieving reports and notifying providers with results.
  • Assist providers with scheduling group visits by preparing materials, sending student reminders and coordination with presenters.
  • Orders supplies and keeps coordinator informed of expenses.
  • Maintains effective working relationships and open communications with staff, co-workers, school personnel and community agencies. 
  • Develops flyers, posters, announcements, etc. to assist coordinator to promote site programs.
  • Takes, transcribes and distributes minutes of all center staff and school staff meetings and Advisory Council meetings.
  • Attends staff meetings and mandatory inservices
  • Maintains confidentiality of patient/member and staff information; compliant with HIPAA regulations
  • Provides chaperone coverage for medical provider as outlined in CCHS Chaperone Policy- Outpatient.


High school diploma or equivalent required.

Three years progressively responsible secretarial or administrative experience.

An equivalent combination of education and experience will be considered.

If you meet the minimum qualifications, please apply online and attach your current resume for consideration. We look forward to hearing from you!

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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