Administrative Director - Center for Virtual Health

Job Requisition #: JR55455

End Date: 6/28/2021

Location: Wilmington, Delaware

Position Type: Management/Executive, Professional

Shift: Day Shift, No Rotation

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The Administrative Director for the Center for Virtual Health is responsible for the administrative operations of the center including, but not limited to: budget development and management, creation of new revenue streams, adherence to legal, auditing, and compliance requirements and contracts, virtual monitoring evaluation and procurement, driving operational and performance improvement, supporting caregiver engagement and professional development.


  • Coordinates and manages all administrative operations and support functions for the Center for Virtual Health to ensure compliance with established strategic priorities, goals, objectives and practices.

  • Prepares annual Departmental capital and operational budgets, recommends/initiates distribution of resources and monitors budgeted vs. actual expenditures

  • Drafts reports for the ChristianaCare Board as requested

  • In partnership with clinical and administrative leadership, works collaboratively to understand strategic priorities, and assumes responsibility for ensuring project leadership is established and projects are implemented timely including all policies, procedures, workflows, and proactive auditing and monitoring.

  • Manages and coordinates all Departmental contracts

  • In collaboration with the CVH Director of Operations, Manager and Practice Manager, creates staffing plans, submits requests for staff timely, manages the recruitment, interviewing, and hiring processes.  Ensures new caregivers are appropriately oriented in a timely manner.

  • Creates exceptional work environment for caregivers and providers.  Ensures ongoing professional development opportunities, and mentors caregivers.

  • In collaboration with the legal, internal audit and compliance team, is accountable for ensuring CVH operations, policies and procedures are in accordance with the appropriate laws and regulations.

  • Engages with key health system leaders to understand virtual monitoring needs and creates proposals for the CVH Vice President to meet the requested need. 

  • Engages with external stakeholders to drive successful implementation of joint ventures

  • Performs assigned work safely, adhering established departmental safety rules and policies.  Reports to Chairman, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

  • Performs other related duties as assigned.


  • Master's Degree in Business Administration, Hospital Administration, Health Care Administration or related field.

  • Five (5) years' experience in financial or operations administration, preferably in a hospital-based environment with at least three (2) years in a management level position required.

  • An equivalent combination of experience and education may be substituted. 


  • Ability to create policies, procedures and workflows

  • Ability to create operating and fiscal budgets and manage department to approved budgets

  • Ability to effectively implement policies, procedures and workflows, and monitor/audit for compliance

  • Ability to leverage data to drive successful outcomes, and create action plans for improvement

  • Knowledge of financial and operations management principles, with the ability to apply these principles and create new revenue streams

  • Ability to engage with caregivers to create a positive work environment

  • Ability to evaluate virtual monitoring equipment

  • Superior writing skills with the ability to create executive level reports, recommendations, and proposals

  • Superior ability to engage with legal, compliance, auditing and privacy team to address audits and complaints

  • Knowledge of computer systems, including MS Office

  • Knowledge of CCHS and departmental policies and procedures.

  • Ability to plan, organize, coordinate and implement programs and projects.

  • Ability to plan, research and analyze activities and services.

  • Ability to identify, analyze and evaluate problems and recommend/effect solutions.

  • Ability to develop and maintain budgets.

  • Ability to delegate tasks, responsibilities and authority to subordinates.

  • Ability to exercise judgement, tact and diplomacy.

  • Ability to maintain confidential information, materials and files.

  • Skill in oral and written communications.


  • If RN, active license is required

  • Certification in Healthcare Quality as Certified Professional in Healthcare Quality (CPHQ) is required within 1 year of hire

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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