Credentialing Manager ($5,000 Sign On Bonus)

Job Requisition #: JR60966

End Date: 2/5/2022

Location: Newark, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

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ChrisianaCare is seeking an Administrative Operations Manager to provide oversight for the Cecil County Medical Staff Office, assume responsibility as the database administrator for the Cactus credentialing system, run database reports, and supervise all aspects of the Medical Staff Office.

The Administrative Operations Manager supports the credentialing team, Medical Staff Office, attends Medical Staff meetings, and will also provide backup coverage for the MDSS Manager at Newark and Director as needed.

The ChristianaCare Way!

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

  • hybrid work schedule to provide work-life balance
  • competitive pay and benefits
  • generous paid time off
  • diverse and inclusive culture

Principal Duties and Responsibilities:

The duties of the Administrative Operations Manager are divided into two sections.

1. Oversight of the Cecil County MSO:

In collaboration with the Medical Staff Leadership, develops and maintains a robust, compliant credentialing structure which includes the ongoing review of the Credentials Manual, the development of provider resources to assist in making the process transparent, and the appropriate screening of candidates. Identifies opportunities and assists the MSO Leadership with policy development, processes that allow for the transition of information and data, and assures that MSO Leadership is kept apprised of potential issues. Effectively utilizes department resources to assure timeliness of all credentialing requests. Ensures the ongoing monitoring of certifications and oversees the routine monitoring of sanctions.

Coordinates and assures the accuracy of all credentialing/privileging functions to include: the support of the department's credential committee, agenda preparation, minute taking, distribution and management of initial appointments and re-appointments. In collaboration with the Division Leads/Section Chairs provides ongoing assessment and modification of privileging forms to ensure consistency and standardization of privileging processes. Prepares and presents credentialing activities and files for oversight audits, as required. Is responsible for the development and implementation of a structure that assures database integrity (credentialing database) to include but not limited to monthly licensure (state, other state, CSR and DEA) reconciliation, new applicant reconciliation (licenses, NPDB enrollment) renewal reconciliation (appropriate dates, license verification). Responds to external data requests as needed.

Plans, organizes, and supports a comprehensive, specialized credentialing program, which includes initial and renewal credentialing. The Administrative Operations manager assists in the resolution of administrative and operational problems. Identifies and reports credentialing issues to appropriate leadership.

Identifies and analyzes the design of jobs, work processes, and work flows for the department and implements appropriate changes to improve effectiveness, productivity, and efficiency that supports the overall goals of the department, including conducting audits of the team's work to include the review of files, turnaround time, data entry, and other relevant performance metrics.

2. Database Systems Coordination:

Develops and manages the infrastructure to assure timely response to all data requests. Educates and supervises staff designated to support data requests. The database systems functions include: serving as a resource for IT and Access data for provider clinical access, requesting and approving provider access while working with IT to resolve access issue for active providers.

This position is responsible for the coordination of assigned physician development activities, oversight of credentialing functions for assigned departments, and support of activities involved in the Medical Staff Office. Additional responsibilities include designing, implementing, and administering technology strategies intended to increase electronic communication with the Medical Staff and to enhance the department's workflow.

Education and Experience Requirements:

  • Bachelor's degree in Healthcare, Business Administration, or a related field required. Master's degree strongly preferred.
  • Previous management experience required.
  • A minimum of five (5) years' credentialing and management experience in overseeing the medical staff office is required.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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