Associate Systems Analyst

Job Requisition #: JR61112

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

Apply Now

Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? The ChristianaCare Center for Virtual Health is seeking an Associate Systems Analyst.  Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.


To identify management requirements and operating problems and define alterna tives and the recommended solution in terms of management information needs for the Center for Virtual Health.  The Systems Analyst uses current systems and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of the Center for Virtual Health.  The Systems Analyst also acts as an internal content builder resource to management for the development of Twistle clinical pathways, Salesforce, and other systems as needed.


  • Utilizes business knowledge to identify areas of systems improvement opportunity in order to submit proposals for studies that lead to systems improvements when implemented.
  • Plans basic approach and method of analysis in order to pre-determine limits of problem and establish course of study and timing.
  • Conducts/participates in projects/assigmnments, applying systems analysis methods and techniques in order to identify where and how cost and time-effective improvements can be made or, as necessitated by internal or external regulations.  Document and present conclusions, proposed solution and associated costs in "Solution-in-Principle" in order to gain user approval to proceed.
  • Develops and documents system design specifics in a "Solution-in-Detail" to assure understanding and to gain agreement by user of specific system inputs, outputs and costs. Conducts walk-through meetings with Programmers.  Develop programming specifications in sufficient detail to minimize questions from Programmers, while fully utilizing technical support from DBAs, Systems Programmers, and Senior Programmer/Analysts.
  • Provide support to assigned systems or general services. Ensure proper on-call support
  • Partner with clinical leads and program managers to build and implement new Twistle pathways and Salesforce tools for the clinical or business needs of the Center for Virtual Health patient populations
  • Maintains effective user relationships in order to provide a climate receptive to systems improvement and to enhance understanding of the users business concerns.  Participate on user project teams, audit installed system for conformance to objectives and make applicable changes, conduct additional training, and clarify procedures to assure full user satisfaction.
  • Maintains self-motivation to learn and apply current technical knowledge and to understand CCHS functions.
  • Provides technical work direction to assigned personnel in order to insure timely and accurate project completion.  Assist the Manager in planning for and handling management contacts in business areas.
  • Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.


  • Bachelor's degree in Finance, Engineering, IT, or Business Administration required. 
  • 1-3 years information systems experience required. 
  • Experience in a hospital or healthcare environment preferred.


  • Knowledge of computer, telecommunication, and other information technology tools.
  • Knowledge of system design techniques.
  • Knowledge of hospital and patient accounting, inventory control, patient management and laboratory procedures is highly desirable.
  • Skill in oral and written communication.
  • Skill to use a keyboard and termi nal equipment, to do filing, indexing, and copying, to do sorting, to maintain computer equipment such as mounting tapes, loading paper, etc., and manipulate communications devices such as FAX ma chines in order to meet minimum productivity standards.  Re quired for all key responsibilities above.
  • Ability to see well enough to view/read terminal displays, printed material and digital and analog displays in all locations where duties are performed.  Required for key responsibilities above.
  • Ability to hear well enough to participate in meetings, use a tele phone, recognize fire and safety alarms, converse with constituents and recognize audio alarms from computer equipment with the presence of background noise.  Required for all key responsibilities above.
  • Ability to speak well enough to elicit and transmit technical and operational information in meetings and face to face conversations in English with other CCHS employees and the public.  Required for key responsibilities above.

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

Apply Now