Associate Systems Analyst (Enterprise EMR Team)

Job Requisition #: JR65744

End Date: 2/6/2023

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare is recruiting for an Associate Systems Analyst on the Enterprise EMR Team to support and develop enterprise EMR solutions.

Primary Responsibilities:

Analyze, design, and implement solutions and improvements in the EMR software application in a rapidly expanding, development partner environment.  Support health system EMR incidents and requests for new orders, tasks, documentation changes, workflow improvements, and virtual technology.  Perform analysis, testing, and troubleshooting for EMR solutions with upgrades and software changes. The Associate Systems Analyst acts as an internal consultant to management in disciplines and techniques such as patient management, patient accounting, payroll, ancillary and physicians' systems and many other areas.


  • Experience working in a hospital or healthcare environment a plus
  • Experience supporting EMR applications a plus
  • Experience in ITSM methodology a plus
  • Experience in ServiceNow software a plus


  • Bachelors in computer science or other related fields or relevant years of experience
  • Ability to clearly identify and define a problem, recommend creative solutions, and implement changes in a dynamic team environment
  • Commitment to industry standard change control and communications process
  • Understand business requirements and design technology solutions to meet business needs
  • Must be a committed, enthusiastic team player, with a focus on customer satisfaction.
  • Must have the ability to work constructively with customers and vendors under adverse situations.
  • Commitment to learn new technologies, processes, and procedures. 

Principle Duties:

  • Utilize business knowledge to identify areas of systems improvement opportunity in order to submit proposals for studies that lead to systems improvements when implemented.
  • Plan basic approach and method of analysis in order to pre-determine limits of problem and establish course of study and timing.
  • Conduct assigned studies, applying systems analysis methods and techniques in order to identify where and how cost and time-effective improvements can be made or as necessitated by internal or external regulations.  Document and present conclusions, proposed solution and associated costs in "Solution-in-Principle" in order to gain customer approval to proceed.
  • Develop and document system design specifics in a "Solution-in-Detail" to assure understanding and to gain agreement by customer of specific system inputs, outputs and costs.
  • Conduct walk-through meetings with Programmers.  Develop programming specifications in sufficient detail to minimize questions from Programmers, while fully utilizing technical support from DBAs, Systems Programmers, and Senior Programmer/Analysts.
  • Maintain effective customer relationships in order to provide a climate receptive to systems improvement and to enhance understanding of the customer's business concerns.  Participate on customer project teams, audit installed system for conformance to objectives and make applicable changes, conduct additional training, and clarify procedures to assure full customer satisfaction.
  • Participate in on-call rotation
  • Maintain self-motivation to learn and apply current technical knowledge and to understand CCHS functions.
  • Provide technical work direction to assigned personnel in order to insure timely and accurate project completion.  Assist the Manager in planning for and handling management contacts in business areas.

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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