Care Connector

Job Requisition #: JR57679

End Date: 10/31/2021

Location: Wilmington, Delaware

Position Type: Clinical (non-nursing)

Shift: Day Shift, No Rotation

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The successful candidate supports the daily operations of CareVio by providing select program interventions in accordance with established care management program guidelines for identified at risk members under the direction of a member of the clinical team. Provide administrative to a clinical team responsible for a defined population of members/beneficiaries.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Performs in a call center environment appropriately processing or triaging calls from members, caregivers, providers, internal and external customers
  • Handles in/outbound calls and transactions directly supporting clinical staff and assigned teams in accordance with metric and performance requirements
  • Assists in the enrollment of members in a care management program according to established program guidelines
  • Creates updates, maintains and/or closes tasks as assigned within process guidelines. Routes case to appropriate Care Coordinator based on established guidelines
  • Collaborates with the members, care givers, physicians, staff, and other health care professionals across the continuum to provide care coordination at the direction of the Care Coordinator include but not limited to: implementing programs interventions, documenting activities, assisting providers in obtaining authorization, making follow up calls and sending out educational materials and letters
  • Identifies problems or gaps in community resources that impact outcomes, care or utilization of services and communicates problems or gaps to the Care Coordinator

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associate degree in a health care related field required; bachelors degree preferred;
  • Knowledge of medical terminology
  • Proficiency working with computers and various computer software applications..

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Delaware

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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