Care Management Supervisor

Job Requisition #: JR70994

End Date: 2/29/2024

Location: Newark, Delaware

Position Type: Case Management/Social Worker

Shift: Day Shift, No Rotation

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To provide direct Care Management Services, to a defined patient population, while providing supervisory services to the Case Management & Social Work staff. The Care Management Supervisor will provide on-going support to the department. The department Managers, Directors and Vice President will assist in the direction and education of all phases of the Care Management process. The Supervisor will be held accountable to work in a collegial manner with patients, physicians, staff, consultants and all ancillary departments. Will have the responsibility for the direct oversight/supervision of department-based teams; coordinates special departmental projects to include patient and staff satisfaction, length of stay reduction, and service delivery improvement.


- Maintains assignment; supports departmental activities for members of the Care Management team at any campus. Identifies and resolves team issues.

- Works with the patient, family, and other members of the health care team to formulate a discharge plan that provides the patient services in the appropriate post-acute care setting.

- Gathers and assesses information regarding the patient's physical needs, mental status, family support system, financial resources, and available community and governmental resources.

- Utilizes assessment skills to develop a comprehensive care management plan that addressed the patients' identified needs.

- Provides PTO, disability time, and FMLA oversight to ensure that staffing is optimal to meet service needs

- Provides direct supervision to department staff to include orientation, mentoring, coaching and evaluation.

- Evaluates staff development opportunities and competencies and performs management and evaluation tasks for all Care Management staff.

- Coordinates and initiates training/orientation programs for staff; coordinates ongoing educational presentations - in cooperation with other members of the department and the Staff Development and Education Committee.

- Maintains employee files in cooperation with the department Manager/Director.

- Communicates and interacts with internal/external customers of the department, including Information Services, Financial Services, Ancillary departments, Third Party Payers, community social service agencies, health care facilities, CMS/QIO, and liaisons with the Department of Nursing.

- Assist in the coordination and schedules meetings to support the needs of staff members and improve department service delivery.

- Assists in the preparation, review, and monitoring of departmental budgets in cooperation/coordination with the departmental Manager and Director.

- Participates in the development and maintenance of departmental policies and procedures.

- Participates in Performance Improvement activities specific to departmental functions, system-wide initiatives and, regulatory guidelines.

- Prioritizes incoming requests/needs and forwards to the Manges, Directors or Vice President as needed.

- Performs/completes other related duties as requested.


- Master in Social Work (or related field) or BSN in Nursing (Masters preferred)

- Master in Social Work; newly graduated from school with Acute care practicum experience.

- Minimum 5-7 year experience in health care environment; with at least 2 years serving in a

leadership role

- An equivalent combination of education and experience may be substituted.


- Licensed Social Work credential is preferred at hiring prior to June 11, 2024. Licensed Social Work credential is required in the State of Delaware effective June 11, 2024.

- CCM/ACM Certification preferred. If certification not in place, willing to complete within one year of hire.

- If RN- Licensed to practice in the State of Delaware required

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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