Clerk VI - Imaging Services

Job Requisition #: JR59298

End Date: 12/30/2021

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, Rotation Day/Evening

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PRIMARY FUNCTION:

To perform patient registration and scheduling in a busy imaging department and/or outpatient office, including obtaining financial and clinical information, insurance data and authorizations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Register and schedule patients efficiently and accurately.
  • Obtains identity, insurance and/or workers compensation information
  • Answer and route calls in a high imaging department and/or office
  • Checks and obtains approval for patient safety related items, i.e.- MRI Safety, Pregnancy, etc
  • Requests and obtains medical records in preparation for patient's arrival
  • Obtains and uploads outside studies for comparison for radiologist.
  • Burn CDs, prints patients' medical imaging records
  • Connect and resolve outside images sent to the PACS system for providers
  • Mail and/or fax reports to physician offices
  • Documents communication of critical results when necessary
  • Responds to requests for urgent or emergency cases working with site leaders and/or senior technologists.
  • Operates computer systems and office equipment in a safe manner.
  • Interacts for solution of “routine problems” as they may occur to achieve customer satisfaction.
  • Interacts with patient, family members, physicians, and staff in a courteous and professional manner.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Frequent contact with staff, patients, physicians, family members, and third-party insurance to obtain patient information, provide information to client companies, and respond to inquiries concerning patient reports.

DIRECTION/SUPERVISION OF OTHERS:

None.

DIRECTION/SUPERVISION RECEIVED:

Administrative Director, Operations Manager, Clerical Supervisor and Senior Technologist/Site Leader.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school graduate or equivalent.
  • Two years related medical office experience.
  • An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Knowledge of hospital and/or office radiology, clerical and billing procedures/functions including related equipment use and operation.
  • Knowledge of computer scheduling for multiple providers.
  • Knowledge of clerical methods and techniques.
  • Knowledge of office equipment and machines.
  • Knowledge of criteria for safe scheduling parameters (MRI Hazards) when needed.
  • Knowledge of Medical Terminology.
  • Ability to plan, organize, and handle various tasks simultaneously.
  • Ability to function independently, set work schedule and short-term goals to maximize productivity.
  • Ability to establish and maintain superior quality customer relations with patients, patients families, Christiana Care staff, visitors, insurance companies, physicians, and the general public.

PHYSICAL DEMANDS:

Sitting with intermittent standing and walking. Occasional bending and reaching. Intermittent light lifting and carrying.

WORKING CONDITIONS:

Busy office environment.

Occasional prolonged sitting and long stretches of time on the phone.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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For the Love of Health

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