Clinical Information Analyst

Job Requisition #: JR56116

End Date: 6/1/2021

Location: Newark, Delaware

Position Type: Laboratory

Shift: Day Shift, No Rotation

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As a Clinical Information Analyst, you will support the needs of the Department of Pathology and Laboratory Medicine staff and its customers by optimizing the use of the Laboratory information System (LIS) to provide quality patient services.  You will incorporate a strong laboratory technology background while acting as the clinical liaison between the laboratory application side and the technical orientation of the Clinical Information System (CIS) team.


  • Triage LIS problems presented by laboratory personnel, resolving uncomplicated problems before presentation to LIS Coordinator and/or CIS analysts.  Completes all necessary fact finding and compilation of documentation before presenting complex problems to CIS.
  • Participate in set-up and maintenance of foreign systems that interface orders and/or results to the laboratory information system mapping and display of ChristianaCare (CC) and non-CC laboratory data.  Have a working knowledge of each of these systems and serve as a training and troubleshooting resource.
  • Have a working knowledge of the concepts related to laboratory medical device interfaces (i.e. instruments).
  • Have a working knowledge of the concepts related to reference laboratory testing including both interfaced (i.e. Mayo, Quest) and non-interfaced testing
  • Perform various audits of the LIS in conjunction with database coordinators to verify ongoing accuracy of data, including billing, test volume, cumulative reports, error correction reports, etc.
  • Have a familiarity with charge capture concepts including billing stage and charge reversals in the LIS and charge processing and display in the patient financial system.
  • Participate in upgrade project teams as the laboratory representative for planning, scheduling, testing, training and communication.
  • Provide first level troubleshooting of laboratory barcode printers and label scanners prior to reporting to IT.
  • Participate in Joint Commission and CAP inspection preparation teams with responsibility for meeting and documenting all laboratory information system requirements.
  • Act as database coordinator for the Specimen Collection and Processing Laboratory.
  • Have a working knowledge of laboratory document imaging concepts and assist with application-side troubleshooting when necessary
  • Review and/or contribute to the development of department-wide training materials for staff for general LIS procedures.
  • Have a working knowledge of CC operating systems including the CC portal and productivity applications and act as a troubleshooting and training resource for these systems.
  • Execute testing cycles when necessary and coordinate all aspects of system validation including identification of appropriate test environment(s) and interface connections, participants, test scripts, testing location, hardware, technology and documentation.
  • Maintain general LIS procedure manual including procedures for database management and change control.


  • B.S. in a Laboratory Science, or Information Technology
  • At least three years of laboratory testing experience required
  • Demonstrated experience supporting a lab information system upgrade, i.e. Data Base Coordinator or Super User
  • ASCP Certification preferred
  • Knowledge of clinical laboratory concepts, techniques and procedures.
  • Knowledge of techniques for laboratory safety and infection control.
  • Knowledge of business operating systems and office applications.
  • Ability to collaborate with analysts and vendors to understand system behavior which is then used to create operational solutions.
  • Ability to organize, define, and articulate system issues reported by staff and collaborate with IT technical teams to resolve them
  • Ability to work closely within laboratory section and IT requirements to meet timely project schedules
  • Skill in manual dexterity and normal color vision.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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