Clinical Pharmacy Specialist | Quality and Compliance Coordinator

Job Requisition #: JR70178

End Date: 12/31/2023

Location: Wilmington, Delaware

Position Type: Pharmacy

Shift: Day Shift, No Rotation

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Do you want to work at one of the top 100 hospitals in the nation?

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 170,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

As the Quality and Compliance Coordinator you will be responsible for tracking, monitoring, reviewing, interpreting, and communicating existing, proposed, and newly enacted federal and state rules and regulations, Joint Commission (JC) accreditation standards, Centers for Medicare and Medicaid (CMS) Conditions of Participation, URAC accreditation standards, and ACHC accreditation standards relative to the practice of specialty pharmacy. This position will also maintain proficiency in patient care through occasional cross-coverage of clinical pharmacists.

Principal Duties and Responsibilities:

  • Serve as a liaison to pharmacy caregivers and provide broad oversight for various pharmacy accreditation standards, rules, and regulations
  • Identify and initiate improvements to ensure compliance with evolving specialty pharmacy accreditation standards, rules, and regulations
  • Identify and implement initiatives to improve the safety, quality, and efficiency of the program
  • Develop and update policies, protocols, and standard operating procedures whenever additions and changes to best practices, standards, rules, and regulations warrant. Provide timely and accurate communication as appropriate, regarding interpretation of additions, changes, and timelines for compliance.
  • Conduct audits of specialty pharmacy program documentation and patient records to ensure compliance with accreditation standards
  • Perform root cause analysis, failure mode effect analysis, and proactive risk assessments to identify and implement performance or quality improvement initiatives.
  • Collaborate as needed with other health system departments, such as pharmacy informatics, IT, Billing, Compliance, Legal, Risk, etc.
  • Represent the Specialty Pharmacy Program on interdisciplinary and departmental committees as assigned
  • Provide individualized patient education and assessment regarding specialty drug therapy as requested or identified by patient need
  • Address medication-related questions or concerns in-between provider visits as needed.
  • Provide documentation of patient visits and follow-ups within the specialty pharmacy documentation system following URAC and ACHC accreditation standards.
  • Work collaboratively with caregivers of the program to help facilitate seamless prescription processing and appropriately address patient concerns
  • Monitor drug therapy outcomes for targeted patients within established guidelines
  • Participate in the management and documentation of adverse drug reactions.
  • Precept pharmacy residents and students, as assigned
  • Develop, maintain, and provide education and training materials for pharmacy staff related to pharmacy accreditation standards, rules, and regulations
  • Evaluate staff's understanding of standards, rules, and regulations to prepare staff for accreditation and ensure a state of continuous readiness

Education and Experience Requirements:

  • PharmD from an ACPE-accredited School of Pharmacy required
  • ASHP-accredited PGY-1 residency required
  • At least two years of health system specialty pharmacy experience required
  • Board of Pharmacy Specialties (BPS) or Certified Specialty Pharmacist (CSP) certification required or must be obtained within twoyears of hire
  • Experience in compliance and/or quality improvement preferred
  • Current licensure (or eligible to reciprocate) in the State of Delaware
  • May require pharmacist licensure in additional states to provide virtual patient care services
  • Travel to other office locations to meet department needs

ChristianaCare offers:

  • Full Medical, Dental, Vision and other insurance benefits
  • 403 (b) with an employer match
  • Generous Paid Time Off
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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