End Date: 1/28/2022
Location: Wilmington, Delaware
Position Type: Clinical (non-nursing), IT & Technical Operations, Nursing
Shift: Day Shift, No Rotation
Serves as the clinical operational representative and advocate in the design, development, implementation, support and adoption of the electronic medical record and other patient care systems. Works closely with facility and corporate leaders, multi-disciplinary teams, Information Technology, and Clinical Informatics to drive clinical optimization in the transformation of patient care.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Participates in the implementation of approved processes, recognizes 'work arounds' and other non-approved practices, and acts as a change agent in the development and promotion of process revision/redesign to maximize system functionality and efficiency, optimize use of systems, and improve outcomes and patient and clinician satisfaction.
Assists in analysis, problem solving and process re-engineering activities related to issues surrounding electronic information systems.
Identifies, collects and reports baseline and post implementation metrics and data through observations and audits for assigned projects
Conducts rounds and communicates regularly with and provides assistance to end-users. Builds relationships by demonstrating a clear and predictable service.
Acts as a change agent and reinforces adoption strategies.
Educates units on existing functionality, new enhancements and upgrades.
Applies clinical knowledge, systems and analysis skills, knowledge of current and future computer applications, and project planning and implementation skills to achieve defined objectives of sustained technology solutions and processes.
Identifies barriers to project success and communicates effectively to application and project leaders to overcome barriers
Responds to requests with high level analysis.
Evaluate global need, value, and impact.
Route project-specific requests to appropriate individual or team..
Develop and provide optimal roll out and evaluation strategies in support of new projects/solutions (engage in projects at implementation planning, execution, and evaluation phases)
Maintain alignment of organizational focus, understand and contribute to solutions (technology or process) for emerging issues; identify integration points across efforts
Performs assigned work safely adhering to established departmental safety rules and practices.
Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards or safety violations that may cause injury to oneself, other employees, patients and visitors
Performs other related duties as required
EDUCATION AND EXPERIENCE REQUIREMENTS:
BS in clinical discipline such as nursing; Master's degree in clinical discipline or information technology preferred
Five (5) years of experience in health care information systems with emphasis on business and clinical analysis and process improvement.
Cerner application experience preferred.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?