End Date: 11/8/2021
Location: Newark, Delaware
Position Type: Support Services/Maintenance
Shift: Day Shift, Rotation Day/Evening/Morning
To prepare and serve food to patients and customers according to standardized recipes. Responsible for opening and closing the department, which includes cash handling procedures. Provides direction to Cook I's and Service Assistants. Demonstrates ability to convert recipes and can evaluate and communicate forecasting food changes.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Demonstrates a patient/customer "comes first" attitude. Greets patients, visitors, customers, and co-workers with a smile and pleasant manner. Demonstrates quality customer service. Practices service recovery.
Demonstrates understanding and executes CCHS Core Values - excellence and love. Interacts with patients, families, co-workers, management, physicians, and other department staff in a compassionate manner, demonstrating empathy, sensitivity, patience, and mutual respect.
Demonstrates ability to read and follow assignments, completing within established time frames and maintains a high level of productivity without direct supervision.
Communicates pertinent and vital information and feedback to co-workers and supervisors. Follows written and verbal instructions as directed.
Assumes an active role to keep informed about changes in policies, procedures and equipment completes mandatory education, attends and participates at meetings, and is willing to be taught, coached, and/or mentored by others.
Adheres to Christiana Care Health System and department policies and procedures.
Complies with Christiana Care and department sanitation/safety responsibilities in the performance of all job assignments in accordance with Federal and State Health codes.
Prepares a wide variety of foods, such as: soups, sauces, gravies, dressings, meats, fish, poultry, fresh, frozen, canned, and dehydrated vegetables, ensuring the attractiveness, palatability and temperature of food in accordance with standardized recipes and standard operating procedures.
Provide on the job continuing education to cook I and II staff.
Demonstrates ability to test cooked food by tasting and smelling, and takes corrective action as required.
Ensures that all perishable items are dated, rotated and served utilizing the FIFO guidelines.
Discusses with supervision all leftovers for run-outs.
Demonstrates ability to convert recipes depending on par levels and tally sheets.
Demonstrates ability to keep own work areas clean and organized at all times.
Demonstrates ability to maintain food dating, labeling, and correct shelf organization in cook's walk-in and keeps area organized and clean.
Demonstrates ability to handle all equipment with proper methods and procedures. Reports any equipment malfunction to management.
Demonstrates ability to operate and use the agitating TUCS kettle and bagging system.
Assists in developing and planning menus for cafeteria, patients, and special catering functions.
Evaluate and communicate potential forecasting food changes to production supervisor.
Performs assigned work safely, adhering to established infection prevention, sanitation and safety procedures. Reports to a supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as directed.
Open and close the department, which includes cash handling procedures.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with managers, clinical dietitians, and employees, occasional contact with patients and customers for recipe consultation, food substitutions, run-outs, and quality control problems.
DIRECTION/SUPERVISION OF OTHERS:
Cook I / Service Assistants
Associate Director, Administrative Manager, Supervisor X and Supervisor VII
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associates Degree in Culinary Arts with 2 years' food preparation experience preferred or 4 years food production experience in a high volume, fast-paced environment utilizing scratch-cooking. Leadership/ supervisory experience required.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of food service equipment operation and use.
Knowledge of departmental policies and procedures.
Ability to read and follow standardized recipes.
Ability to calculate recipe quantities and extensions using simple math.
Ability to communicate verbally and in writing.
Ability to exercise judgment in response to customer/patient demands.
Ability to manage stress in a highly visible service organization.
Ability to develop and maintain effective working relationships with co-workers and other departments.
Ability to measure food quantities.
Ability to distinguish color perception in response to quality control of food items.
Ability to determine product ordering needs based on production sheets with use of simple math.
Ability to problem solve and make decisions concerning food shortages or substitutions.
Skill in interpersonal relations and customer/patient satisfaction.
Serve Safe Certification within one year of hire
Must pass physical examination: drug-free; able to hear; able to see; able to speak; able to ambulate. Ability to lift, carry, pull, push, reach, handle, stand, stoop and bend to accommodate foodservice demands on a continuous basis. Must have developed sense of olfactory and gustatory abilities.
Subject to dangerous pieces of equipment. Subject to extreme temperature changes, refrigerator and freezer temperatures; exposure to chemicals and cleaning supplies.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?