Corporate Director Engagement & Optimization

Job Requisition #: JR58939

End Date: 10/31/2021

Location: Wilmington, Delaware

Position Type: Management/Executive, Professional

Shift: Day Shift, No Rotation

Apply Now

Corporate Director Engagement & Optimization

Christiana Care is looking for a dynamic leader to facilitate multidisciplinary improvement teams, gathers data, performs research, completes analytic reporting and information dissemination. Initiates best practice protocols/evidence-based medicine techniques while providing project and program management for clinical and operational leader achievement of transformational strategic and tactical project results. Responsible for providing subject matter expertise based upon previous work experience with workflow redesign, organizational structure, supporting informational systems and leading practices to identify opportunities for improved performance, increased effectiveness and cost and utilization reduction.


  • Christiana Hospital is a three-time Magnet Status recognized hospital!

  • Named by Forbes as top 5 Best Large Employer in Healthcare for 2021.

  • We offer robust healthcare benefits, competitive compensation package, generous paid time off, retirement savings options and more.


  • Bachelor's degree in Business or healthcare related field required.  Master's degree strongly preferred. 

  • Minimum of 5 years Medical Group operations experience managing people leaders required. 

  • Expertise in using electronic medical records, Microsoft applications (Excel, Word, PowerPoint, Access, Visio)


  • Establishes and manages relationships to achieve transformational change with front line staff, providers and leaders.

  • Leverages extensive operational and clinical experience to resolve difficult opportunities.

  • Hardwires process improvements and embeds process and outcome metrics in improvement initiatives that; draw data electronically from clinical and administrative records; are presented in easy-to-understand graphic format and have sufficient detail to identify specific sources of actionable opportunity.

  • Works with project accountable leaders to manage the work to meet project milestones through application of project management discipline, consistent follow through, relationship management and creative organizational problem solving.

  • Works with service lines and departments to formulate improvement strategies, approaches, and designs complex improvements in operations & patient care workflows.

  • Assesses the local stakeholder environments and works with project sponsors and leaders to build the support and resolve to address improvement opportunities among line staff, providers and leaders.

  • Facilitates and trains trainers for multidisciplinary and multi-site teams and supports accountable leaders in managing project teams.

  • Uses analytic, experiential and subjective assessment skills to identify large performance improvement opportunities.

  • Identifies and applies relevant best practice improvement tools and solutions from prior training and experience, internal best practices, literature and external relationships, and applies them to current projects; innovates on a wide variety of best practice approaches; becomes industry thought leader in focused areas.

  • Team up with internal and external resources to utilize expertise from multiple sources.

  • Documents work products and methodologies to enable knowledge transfer.

  • Designs and develops general use education plans and content.

  • Manages and conducts training for providers, leaders and executives.

  • Responsible for supervision of Population Health & Medical Group Clinical Consultants

ChristianaCare is a not-for-profit teaching health system. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care. Working for ChristianaCare offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

Apply Now