Corporate Director of Core Primary Care

Job Requisition #: JR59893

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

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Corporate Director of Core Primary Care with ChristianaCare

PRIMARY FUNCTION:

Primary responsibilities include establishing core primary care strategy through development of business plans and key partnerships with stakeholders to achieve Service Line, Acute Care, Ambulatory Care and MG goals. Practice leadership responsibilities include overall operational management driving results and performance metrics, regulatory compliance, fiscal accountability, and people leadership across all core primary care locations of service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Caregivers

  • Creates an environment that sets the conditions for caregiver engagement.
  • Role models ChristianaCare core values, leans into crucial conversations, and actively embraces a diverse caregiver population
  • Actively mentors and develops caregivers, in particular
  • Manages and oversees the contractual relationships with all physicians and outside vendors. 
  • Manage all the physician compensation programs including working in collaboration with Foundational Care leadership and Medical Group leaders on the establishment of quality and productivity metrics and targets based on ChristianaCare's physician compensation philosophy. 
  • Evaluates performance against targets routinely and partners with clinical physician leader(s) to share information with practice clinicians.
    • Establishes and maintains effective communication and relationships with office staff, physicians and other departments within Christiana Care and affiliated hospitals.

Operations

  • Aligns strategy and vision to develop business plans that capitalize on new services while minimizing risk.
  • Directs the planning and implementation of the services and practices to provide optimal patient care and experience.
  • Collaborates with Service Line physicians, APCs, and nursing leaders to set the strategic and operational direction
  •     Creates and leads a structure for setting and executing all Core Primary Care objectives in alignment with system annual

operating plan goals, population health goals and medical group strategy

  •    Develops, maintains, and revises practice philosophy, goals, policies, procedures, and standards in accordance with national guidelines and best practices
  •     Oversees the management of all aspects of the assigned physician practices including personnel, fiscal and compliance

activities

  • Maintains key performance data and metrics by site of service as well as by provider.
  •     Develops and maintains capital and operating budgets
  • Maintains continued profitability of the assigned services through effective budget management coupled with the pursuit of cost reductions as well as exploration and implementation of new business opportunities and/or optimization of current services.
  • Defines and monitors billing data standards and maintains patient billing integrity across all systems-electronic and manual and remains up to date on changes in professional coding and reimbursement
  • Closely aligns with population health to execute on standard work that drives success in value-based contracts
  • Work with campus leaders to implement and collaborate on acute strategy
  • Monitors departmental productivity and strategizes with direct reports to implement appropriate action steps designed to improve upon the results.

Patient Experience

  • Manages patient satisfaction programs and outcomes within Core primary Care

Clinical

  • In collaboration with Clinical and Operational leadership, continues to identify opportunities and implement action items to improve clinical outcomes, population health outcomes, efficiency, effectiveness, and service excellence
  • Supports a culture of safety and ensures that all practices adhere to safety standards

General

  • Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

  • Frequent contact with Core Primary Care and Population Health clinical and operational leaders, Physician Leaders, Nursing Leaders, Medical Directors of clinical areas for related clinical practices, Medical Group Operations, and other professional staff from various departments, and community agencies.

DIRECTION/SUPERVISION OF OTHERS:

  • Caregivers including practice staff, Directors, Practice managers and others as assigned

DIRECTION/SUPERVISION RECEIVED:

Vice President of Longitudinal Care, Medical Group

EDUCATION AND EXPERIENCE REQUIREMENTS:

Master's degree in a related field such as nursing, medical technology, business, or healthcare management required. Minimum of five (5) years healthcare experience managing people leaders required, with a focus on quality, safety, regulatory, practice management, and accreditation preferred.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Proficiency and knowledge of strategic and business planning including development and implementation of business plans and financial forecasts.

Skill in directing people of diverse backgrounds and responsibilities.

Skill in payor contracting, billing, reimbursement, and management of denials.

Ability to influence across boundaries and collaborate with leaders, clinicians and other staff.

Ability to accurately analyze and synthesize complex quantitative and qualitative data and information.

Exceptional project management skills

Demonstrated results orientation with an ability to lead redesign of the practice and processes to drive results

Excels at oral, written, and relational communication skills; organizational, problem-solving, and analytical skills.

Skill in analytical and critical thinking

Experience with continuous improvement methodologies such as “Lean Concepts” preferred.

Knowledge of public health principles, theories, and practices.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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