PRIMARY FUNCTION:

Primary responsibilities include establishing the Surgery Service Line strategy through development of business plans and key partnerships with stakeholders to achieve Service Line and MG goals. Practice leadership responsibilities include overall operational management driving results and performance metrics, regulatory compliance, fiscal accountability, and people leadership across all areas of the Service Line.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Caregivers

• Creates an environment that sets the conditions for caregiver engagement.
• Role models ChristianaCare core values, leans into crucial conversations, and actively embraces a diverse caregiver population
• Actively mentors and develops caregivers
• Manages and oversees the contractual relationships with all physicians and outside vendors. 

• Manage all the physician compensation programs, including collaborating with Service Line leadership and Medical Group leaders to establish quality and productivity metrics and targets based on ChristianaCare's physician compensation philosophy. 
• Evaluates performance against targets routinely and partners with clinical physician leader(s) to share information with practice clinicians.
  • Establishes and maintains effective communication and relationships with office staff, physicians, and other departments within Christiana Care and affiliated hospitals.

Operations

• Aligns strategy and vision to develop business plans that capitalize on new services while minimizing risk.
• Directs the planning and implementation of the services and practices to provide optimal patient care and experience.
• Collaborates with Service Line physician(s), APC, and nursing leaders to set the strategic and operational direction of the Service line
•    Creates and leads a structure for setting and executing all Service Line objectives in alignment with system annual operating

plan goals and medical group strategy

•    Develops, maintains, and revises practice philosophy, goals, policies, procedures, and standards in accordance with national guidelines and best practices
•     Oversees the management of all aspects of the assigned physician practices including personnel, fiscal and compliance

activities

• Maintains key performance data and metrics by site of service as well as by provider.
•     Develops and maintains capital and operating budgets
• Maintains continued profitability of the assigned services through effective budget management coupled with the pursuit of cost reductions as well as exploration and implementation of new business opportunities and/or optimization of current services.
• Defines and monitors billing data standards and maintains patient billing integrity across all systems-electronic and manual and remains up to date on changes in professional coding and reimbursement
• Work with campus leaders to implement and collaborate on acute strategy
• Monitors departmental productivity and strategizes with direct reports to implement appropriate action steps designed to improve upon the results.

Patient Experience

• Manages patient satisfaction programs and outcomes within the Service Line(s)

Clinical

• In collaboration with Clinical and Operational leadership continues to identify opportunities and implement action items to improve clinical outcomes, efficiency, effectiveness, and service excellence
• Supports a culture of safety and ensures that all practices adhere to safety standards

General

• Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

• Frequent contact with Service Line clinical and operational leaders, Physician Leader, Nursing Leader, Medical Directors of clinical areas for related clinical practices, Medical Group Operations, and other professional staff from various departments, and community agencies.

DIRECTION/SUPERVISION OF OTHERS:

• Caregivers including practice staff, Directors, Practice managers and others as assigned

DIRECTION/SUPERVISION RECEIVED:

Vice President of Acute Care, Medical Group

EDUCATION AND EXPERIENCE REQUIREMENTS:

Master's degree in a related field such as nursing, medical technology, business, or healthcare management required. Minimum of five (5) years healthcare experience managing people leaders required, with a focus on quality, safety, regulatory, practice management, and accreditation preferred.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Proficiency and knowledge of strategic and business planning including development and implementation of business plans and financial forecasts.

Skill in directing people of diverse backgrounds and responsibilities.

Skill in payor contracting, billing, reimbursement, and management of denials.

Ability to influence across boundaries and collaborate with leaders, clinicians and other staff.

Ability to accurately analyze and synthesize complex quantitative and qualitative data and information.

Exceptional project management skills

Demonstrated results orientation with an ability to lead redesign of the practice and processes to drive results

Excels at oral, written, and relational communication skills; organizational, problem-solving, and analytical skills.

Skill in analytical and critical thinking

Experience with continuous improvement methodologies such as “Lean Concepts” preferred.

Knowledge of public health principles, theories, and practices.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.