Customer Service Specialist - Operator Services-CASUAL -Elkton

Job Requisition #: JR62281

End Date: 6/1/2022

Location: Elkton, Maryland

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, Rotation Day/Evening

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Casual position working 8 hours a week (additional hours may be available)

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

Promptly and professionally answers telephone calls and routes calls appropriately.

Call or message physicians and call hospital codes as necessary.

Will perform the telecommunication function directing calls with co-workers for a results-oriented outcome.  

Essential personnel in disaster situations.

Use of Vocera for code and text notifications as needed.

Provide call volume reports to departments upon request for things such as stroke alerts, sepsis alerts, etc.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school graduate or equivalent.

Previous experience in a Customer Contact position preferred.

Multi-line phone experience preferred.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Strong customer service orientation

Excellent verbal telephone communication skills

Active listening skills

Ability to handle stress

Ability to make effective decision in emergency and stressful situations.

Multi-tasking ability: able to prioritize and switch focus quickly based on call center needs.

Ability to work independently and as part of a team under stressful circumstances.

Demonstrated knowledge of professional email standards, grammar and spelling.

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ChristianaCare is the one of the Mid Atlantic's largest academic health care providers and consists of 3 campuses: Wilmington, Newark and Union at Cecil County. Through our values of love and excellence, ChristianaCare is consistently identified as a regional center of excellence for cardiology, cancer and women's health services and ranked by US News & World as Best Hospital

Benefits of working at Christiana Care:

  • Work in a role that directly impacts the lives of our patients, staff & community!

  • Generous PTO, Competitive Pay & Robust Benefits Package.

  • 403B company match and Tuition Reimbursement

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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