Director Care Management & Social Work

Job Requisition #: JR61343

End Date: 12/16/2022

Location: Newark, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

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Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. 

ChristianaCare Offers

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


  • Maintains positive relationships and collaborates with external stakeholders in order to maximize outcomes and regulatory compliance
  • Promotes a professional practice environment that fosters teamwork and collaboration among team members. Ensures staff growth and development through mentoring programs and identifying and addressing gaps in competencies
  • Identifies areas of potential compliance risk and develops strategies to mitigate risk in collaboration with the Compliance Officer and staff
  • Develops the processes, policies, and procedures impacting all daily operations of case management and social work at assigned locations
  • Develops systems and processes to effectively manage collaborative relationships with internal stakeholders and external post-acute providers
  • Prepares and reviews annual performance appraisals with employees.
  • Facilitates regulatory focused committees as required
  • Develops processes for the accurate capture of data related to transition planning and denial management. 
  • In collaboration with the key internal stakeholders, develops and implements processes, policies, and procedures to effectively and efficiently manage the transition of patients in accordance with state, federal and payer standards and regulations
  • Ensures timely completion of event reports related to case management operations
  • Meets with patient relations and patient/families as necessary to address patient concerns related to case management/transition planning.
  • Analyzes data and recognizes trends where opportunities may exist.  Performs as an effective team member as demonstrated by interactions within department and with ancillary departments impacted through the case management process.
  • Provides direct management functions to include input regarding hiring,
  • Demonstrates superior knowledge of regulatory requirements specific to case management, utilization management, EMTALA, and transition planning.
  • Serves as an expert care management resource for staff and Christiana Care leadership
  • Collaborates with other departments to ensure best practice standards and promotes high quality care with excellent outcomes.
  • Maintains a collaborative professional relationship with clinicians and administrative staff necessary to develop, implement, and evaluate successful process outcomes
  • Provides direction and mentoring to the management team.  Assists with staff positive coaching/disciplinary actions as necessary
  • Develops revenue/expense, capital equipment, renovation, and manpower operating budgets for assigned cost centers; monitors compliance with budget on a regular basis.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to the supervisor, in a timely fashion, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients or visitors.
  • Performs other related duties as directed.


  • Bachelor of Science degree in Nursing with professional licensure required
  • Master's degree in Nursing, Healthcare Administration, Business, Health Care Delivery Science or related field required
  • Minimum 5 years of experience in Utilization Management, Case Management, Acute Care and/or Ambulatory Care required
  • Minimum 3 years of supervisory/management experience
  • Certified Case Manager (CCM), Accredited Case Manager (ACM) or equivalent certification preferred
  • Demonstrated capability in development execution of strategic initiatives
  • Demonstrated track record of improving care outcomes
  • Demonstrated capability in setting and delivering program goals


  • Active Delaware license.   CCM, ACM or equivalent certification required within 2 years

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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