Director, Care Management and Utilization Management

Job Requisition #: JR70096

End Date: 11/30/2023

Location: Wilmington, Delaware

Position Type: Management/Executive, Professional

Shift: Day Shift, No Rotation

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Posting Job Description

At ChristianaCare, we serve our neighbors as respectful, expert, caring partners in their healthcare. We do this by creating innovative, effective, affordable systems of care that our neighbors value.  Supporting this mission, we are seeking an innovative Director, Care Management and Utilization Management to lead our team.

If you are seeking a role where strategic thinking and performance improvement is valued this is the career you have been searching for!

ChristianaCare Offers

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


To provide leadership and management of operations of case management, social work, and utilization management functions and staff, including compliance with regulatory standards, conditions of participation, facilitation of care, transitions of care planning, utilization management and clinical revenue integrity, front-line quality and performance improvement initiatives.


  • Provides leadership in achieving organizational goals related to length of stay, excess/avoidable days, readmissions, and medical necessity/denials management.
  • Maintains positive relationships and collaborates with external stakeholders in order to maximize outcomes and regulatory compliance.
  • Promotes a professional practice environment that fosters teamwork and collaboration among team members. Ensures staff growth and development through mentoring programs and identifying and addressing gaps in competencies.
  • ring to the management team.  Assists with staff positive coaching/disciplinary actions as necessary.
  • Ensures compliance with revenue/expense, capital equipment, renovation, and manpower operating budgets for assigned cost centers; monitors compliance with budget on a regular basis.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to the supervisor, in a timely fashion, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients or visitors.
  • Performs other related duties as directed.


  • Bachelor of Science degree in Nursing with professional licensure required.
  • Master's degree in nursing, Healthcare Administration, Business, Health Care Delivery Science or related field required.
  • Minimum 5 years of experience in Utilization Management, Case Management, Acute Care and/or Ambulatory Care required.
  • Minimum 3 years of supervisory/management experience
  • Certified Case Manager (CCM), Accredited Case Manager (ACM) or equivalent certification preferred.
  • Demonstrated capability in development execution of strategic initiatives.
  • Demonstrated track record of improving care outcomes.
  • Demonstrated capability in setting and delivering program goals.


  • Active Delaware license.   CCM, ACM or equivalent certification required within 2 years.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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