Director, Laboratory Operations

Job Requisition #: JR68049

End Date: 12/31/2023

Location: Elkton, Maryland

Position Type: Laboratory

Shift: Day Shift, No Rotation

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Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare is ranked as one of the top 100 hospitals in the nation and has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

As the Laboratory Operations Director, you will direct the general operations of assigned CAP-accredited laboratories and manage department compliance programs required by the standards of all applicable regulatory and accrediting agencies.

Principal duties and responsibilities:

  • Develops and implements a Total Laboratory Performance Improvement Program in accordance with the mission and strategic goals of the organization
  • Serves as Project Manager for lab-related renovations/projects, equipment removal and placement
  • Oversees the environmental conditions of the laboratories to ensure that conditions are appropriate for the testing performed and provide a safe environment in which employees are protected from physical, chemical, and biological hazards
  • Provides day to day technical direction and oversight for comprehensive laboratory services
  • Ensures inpatient blood collection services on the Cecil Campus to satisfy patient care needs
  • Directs laboratory informatics personnel and programming in a manner that builds a highly reliable service that emphasizes quality and safety
  • Directs compliance activities for the laboratory maintaining conformity to the accreditation standards of CAP and JC and with the regulations of CLIA'88, OSHA, Right To Know Legislation, and HIPAA
  • Establishes charges for laboratory services, in concert with the Finance Department and Senior Vice President, after analysis of the cost and reimbursement landscape
  • Responsible for operational and capital budget forecasts and performance against budget for assigned cost center(s)
  • Participates in the vendor contracting, as required
  • Develops and maintains departmental policies and procedures
  • Facilitates CAP self inspections, on-site surveys, and Christiana Care-performed inspections of other laboratories
  • Develops and implements the Pathology Performance Improvement Program for both intra- and inter-departmental performance improvement activities. Leads, facilitates, and advises departmental performance improvement teams. Works closely with the System-wide performance improvement department collaborating with other inter-departmental teams.
  • Directs quality assurance activities throughout the Department of Pathology and Laboratory Services. Ensures that all Quality Assurance activities within the department conform to CAP and CLIA'88 requirements; working with each section manager to ensure sectional QA plans are complete within established guidelines.
  • Supervises assigned staff and provides assistance to others in supervising their staff. Ensures that productivity measures accurately reflect the departmental workload. Ensures adequate and appropriate staffing. Ensures that sections receive appropriate in-service and orientation training.
  • Develops and maintains Departmental program of continuing education.
  • Coordinates departmental involvement in research projects acting as the contact person for the Office of Sponsored Programs and the Value Institute including coordination of processing and other critical issues associated with laboratory participation in the project.

Education and experience requirements:

  • BS Medical Technology or Medical Lab Science required
  • MBA or MHA required
  • ASCP certification required
  • At least three years of management or supervisory experience
  • At least three years of bench experience in a laboratory setting

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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