Director, Laboratory Operations

Job Requisition #: JR54673

End Date: 10/1/2021

Location: Newark, Delaware

Position Type: Laboratory

Shift: Day Shift, No Rotation

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The Laboratory Operations Director position may potentially be eligible for a sign on bonus and/or relocation assistance.

ChristianaCare is recruiting for a Laboratory Operations Director to

direct the general operations of assigned CAP-accredited laboratories. This includes managing department compliance programs required by the standards of all applicable regulatory and accrediting agencies; developing and implementing a Total Laboratory Performance Improvement Program in accordance with the mission and strategic goals of the organization; serving as Project Manager for lab-related renovations/projects, equipment removal and placement; and overseeing the physical plant and environmental conditions of the laboratories to ensure that conditions are appropriate for the testing performed and provide a safe environment in which employees are protected from physical, chemical and biological hazards.


  • Provides day to day technical direction and oversight for comprehensive laboratory services under the guidance of the Chairperson and Section Chiefs
  • Ensures inpatient blood collection services on the Newark and Wilmington campuses.
  • Directs laboratory informatics personnel and programming in a manner that creates a highly reliable service that emphasizes quality and safety
  • Directs compliance activities for the laboratory maintaining conformity to the accreditation standards of CAP and JC and with the regulations of CLIA'88, OSHA, Right To Know Legislation, and HIPAA
  • Establishes charges for laboratory services, in concert with the Finance Department and Senior Vice President, after analysis of the cost and reimbursement landscape
  • Responsible for operational and capital budget forecasts and performance against budget for assigned cost center(s)
  • Participates in the vendor contracting, as assigned
  • Develops and maintains departmental policies and procedures, as assigned
  • Facilitates CAP self inspections, on-site surveys, and Christiana Care-performed inspections of other laboratories
  • Develops and implements the Pathology Performance Improvement Program for both intra- and inter-departmental performance improvement activities.  Leads, facilitates, and advises departmental performance improvement teams. Works closely with the System-wide performance improvement department collaborating with other inter-departmental teams.
  • Directs quality assurance activities throughout the Department of Pathology and Laboratory Services. Ensures that all Quality Assurance activities within the department conform to CAP and CLIA'88 requirements; working with each section manager to ensure sectional QA plans are complete within established guidelines.
  • Supervises assigned staff and provides assistance to others in supervising their staff.  Ensures that productivity measures accurately reflect the departmental workload.  Ensures adequate and appropriate staffing throughout the department.  Ensures that sections receive appropriate in-service and orientation training.
  • Develops and maintains Departmental program of continuing education.
  • Coordinates departmental involvement in research projects acting as the contact person for the Office of Sponsored Programs and the Value Institute including coordination of processing and other critical issues associated with laboratory participation in the project.


  • BS Medical Technology or Medical Lab Science. 
  • MBA or MHA required
  • Minimum of three years management or supervisory experience
  • Minimum three years bench experience in a laboratory setting

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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