Director Practice Operations - Primary Care - Complex and Community Care

Job Requisition #: JR59128

End Date: 6/30/2023

Location: Wilmington, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

Apply Now


Medical Group (MG) operations lead to advance patient safety, clinical quality, clinical analytics, and operations efficiency in our MG practices. The director is responsible for developing and attaining established performance and outcome goals in collaboration with Primary Care leaders, Population Health leaders and Medical Group leaders. The director will serve as a liaison for service line and campus leadership while leading efforts across the organization focusing on and advancing Continuous Improvement (LEAN), continuous learning, and supporting organizational vision and goals.


  • Responsible for providing the strategic direction for practice discipline across operations, including patient care delivery, process, root cause analysis, and quality improvement in collaboration with primary care, population health and medical group leaders.
  • Networks to stay abreast of innovative practices, evolving technology within ambulatory care settings.
  • Strong healthcare operations acumen for developing established practices goals for fiscal viability and long term stability.
  • Aligns strategy and vision to develop business plans that capitalize on new services while minimizing risk.
  • Actively participate in the business planning process for strategic development, integrations and expansion of services within the medical group.
  • Interpret key performance indicators for each practice and determine root cause for variances while implementing solutions to improve results.
  • Responsible for driving improvement, optimization, and standardization across practices.
  • Cultivate a healthy practice environment that enables you to recruit and retain top talent
  • Develops business case for additional FTEs while ensuring maximal productivity, top of license practice, and efficient practice management.
  • Partners with clinicians to forecast volumes, space, and equipment needs for patient population.
  • Manages practices managers at multiple locations including selection, onboarding, development and recognition.
  • Collaborates with nursing and physician leadership to develop and implement medical group policies, protocols, procedures, and standards to ensure top of license work is performed.
  • Directly aligns with population health and quality teams to achieve desired outcomes in value-based contracts
  • Oversees the development of standard work, role, office flow, maximizing access, and an overall positive patient experience.
  • Coordinate resources as needed to support effective IT improvements, marketing strategies, patient experience, and practice operations.
  • Create brand awareness through patient experience bringing to life our values of excellence and love as We Serve Together.
  • Effectively translate key messages to various audiences.
  • Performs assigned work safely, adhering to established departmental safety rules and practices. In a timely manner, reports to supervisor any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors.
  • Performs other related duties as required.


Frequent contact with Medical Directors for related clinical practices, medical and other professional staff from various service lines, medical group, system departments, and community agencies.


Employees include but is not limited to the following: practice managers, supervisors, administrative support, and other members of assigned operations team


Corporate Director, Medical Group Operations


Bachelor's degree in a related field such as nursing, medical technology, business, clinical healthcare, or healthcare management. Master's degree in a related field preferred. Minimum of  three (3) years of healthcare experience on a management level required, with a focus on quality, safety, regulatory, and accreditation preferred.  Minimum  6 years of direct practice medical practice leadership experience in lieu of degree may be considered.


Strong interpersonal and leadership skills to build successful relationships

Strong financial acumen

Proven change leadership skills, with a strong ability to engage, energize and motivate teams

Excellent ability to create a sense of shared ownership and accountability team

Strategic thinking and strong execution skills

Excellent judgment and decision making skills

Demonstrated results orientation with an ability to lead redesign of the practice and processes to drive results

Excels at oral, written and relational communication skills; organizational, problem-solving, and analytical skills.

Skill in analytical and critical thinking

Experience with continuous improvement methodologies such as "Lean Concepts" preferred.

Knowledge of public health principles, theories and practices.

About ChristianaCare

ChristianaCare is one of the country's most dynamic health care organizations, continuously providing value-based exceptional care every day and centered on improving health outcomes in our communities.  

ChristianaCare is a not-for-profit, academic health system with 290+ residents and fellows, 13,000+ caregivers, three hospitals, 1,300+ beds, a level I trauma center, level III NICU, and a comprehensive stroke center.  We have Regional Centers of Excellence (COE) in Heart and Vascular, Cancer, and Women's Health. Plus, an extensive network of ambulatory practice sites, home health care, and medical aid units throughout DE, MD, PA, NJ.

Healthgrades announced ChristianaCare as one of America's top 50 best hospitals and is now recognized among the top 1% of U.S hospitals!

At ChristianaCare you have easy access to Washington, D.C, Philadelphia, and New York. The region is rich with diverse cultures with some of the nation's best public and private schools, colleges, and universities. Delaware offers housing options both in urban and suburban living as well as high quality restaurants and cultural activities. Join our team and see how we deliver care here at ChristianaCare guided by our values of Love and Excellence!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

Apply Now