Director Practice Operations, Primary Care and Community Medicine

Job Requisition #: JR57464

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

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Director - Medical Group Practice Operations for the Family & Community Medicine Service Line

ChristianaCare has an exciting career opportunity for an experienced healthcare operations leader to join the leadership team of our Family and Community Medicine Service Line.

The Director is responsible for developing and attaining performance and outcome goals in collaboration with the Department of Family Medicine Service Line, Academic Program Directors, and Medical Group leaders. The Director will serve as a liaison for campus leadership and lead efforts across the organization focusing on and advancing Continuous Improvement (LEAN), continuous learning, and supporting organizational vision and goals.

The Director will manager people leaders across 8 employed Family & Community Medicine practices and partner with ChristianaCare Program Directors to further grow/develop the Family Medicine Residency program.

Position Highlights:

  • Provide the strategic direction across service line operations, including patient care delivery, process, root cause analysis, and quality improvement in collaboration with service line and medical group leaders.
  • Responsible for operations and oversight of the department of Family Medicine, grants, and research.
  • Drive improvements, optimizations, and standardizations across practices while staying abreast of innovative practices, and evolving technology within ambulatory care settings.
  • Interpret key performance indicators (KPI's) for each practice, determine cause(s) for variances, and recommend enhancements.
  • Develops business plans to capitalize on new services and facilitates successful future growth.
  • Ensures regulatory, compliance and safety requirements are met at all times.
  • Partners with clinicians to forecast volumes, space, and equipment needs for our growing patient population.
  • Champions relationship building, cross collaboration and mentorship throughout the Family & Community Medicine Service Line and other strategic partners.

Position Qualifications:

  • Bachelor's degree required.
  • Master's degree in a related field preferred.
  • Minimum of five (5) years of healthcare experience on a management level required, with a focus on quality, safety, regulatory, and accreditation preferred.
  • Minimum 10 years of direct practice management experience in lieu of degree may be considered.

About ChristianaCare:

ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a free-standing Emergency Department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. ChristianaCare has an extensive network of primary care and specialty outpatient practices, as well as home healthcare, preventative medicine and rehabilitation services.

ChristianaCare is a not-for-profit teaching health system with more than 290 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Working for ChristianaCare offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches.  The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE. 

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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