Director of Practice Operations, Union

Job Requisition #: JR65606

End Date: 6/30/2023

Location: Elkton, Maryland

Position Type: Clinical (non-nursing), Management/Executive

Shift: Day Shift, No Rotation

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ChristianaCare is looking to employ a Director of Practice Operations for Cecil County, MD.

This operational leader is responsible for the daily operations within our Cecil Campus.

The Director will oversee 3 practice managers, primary care as well as

10 sub-specialties including: Neurology, Palliative Care, Rheumatology, Endocrinology, ENT, GI, Pulmonary, Surgery, Urology, OBGYN.

Position Highlights:

  • Developing and attaining established performance and outcome goals in collaboration with Medical Group leaders, Cecil Campus Leaders, Service Line Leaders, Primary Care leaders, and Population Health leaders.

  • Serving as a liaison for service line and campus leadership while leading efforts across the organization focusing on and advancing Continuous Improvement (LEAN), continuous learning, and supporting organizational vision and goals.

  • Leading and hardwiring standard operational workflows.

  • Promoting excellence in revenue cycle management.

  • Focusing on finances and the unique payment model in Maryland- HSCRC

  • Emphasizing quality outcomes that drive payments and penalties (ED utilization, hospitalization/readmissions; further development of high revenue generating fee for service volume; access market containment in Maryland).

  • Measuring practice performance and outcomes.

Position Qualification Requirements:

  • Bachelor's degree in a related field such as nursing, medical technology, business, clinical healthcare, or healthcare management.

  • Master's degree in a related field preferred.

  • Minimum of three (3) years of healthcare experience on a management level required, with a focus on quality, safety, regulatory, and accreditation preferred.  Minimum 6 years of direct practice medical practice leadership experience in lieu of degree may be considered.

When we lead with love, excellence is inevitable.


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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