ED Clerical Supervisor

Job Requisition #: JR63980

End Date: 12/5/2022

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, Rotation Day/Evening/Morning

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Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. 

ChristianaCare Offers

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

  • Oversees the daily operations and fiscal responsibilities of ED Registration to include accurate check-in; check out, information capture and revenue collection.
  • Provides leadership support to the team while also completing registration functions as needed to assist the team during peak volumes
  • Creates & manages caregivers schedules to ensure adequate staffing
  • Responsible for recommending budget items and requisitioning supplies approved.
  • Responsible for evaluating caregiver performance and recommends merit increases, promotions, and disciplinary actions as needed.
  • Responsible for hiring new caregivers and developing a successful onboarding/orientation process
  • Maintains electronic timecards and payroll approval responsibilities
  • Ensures office space, supplies and equipment are maintained appropriately.
  • Ensures business functions are operative, effective, and efficient while meeting regulatory and policy standards.
  • Reviews business processes while making recommendations for improvement.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other caregivers, patients and visitors.
  • Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:   Associates Degree in healthcare of business, or 4 years' experience in business/healthcare administrative environment

Experience

Four years of progressive leadership experience in a healthcare setting is required. Hospital experience preferred. Knowledge of and functionality with a computerized registration and scheduling system, preferably Powerchart and Soarian. Basic computer skills that include word and excel. Basic knowledge of Medical Terminology. Staffing and shift coverage experience. Advanced customer service skills demonstrating professional conduct and courtesy. In-depth knowledge of third-party payers and understanding of the pre-certification process.

Licenses / Certifications: None required

Work Schedule:     Works a minimum of 40 hours per week, primarily day shift during business hours with the expectation to flex time to meet with caregivers on opposite shifts or cover during a critical staffing need.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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