Emergency Department Clerical Supervisor

Job Requisition #: JR59825

End Date: 12/10/2021

Location: Elkton, Maryland

Position Type: Clerical/Administrative/Billing, Professional

Shift: Day Shift, Rotation Day/Evening/Morning

Apply Now

PRIMARY FUNCTION:

Responsible for directing, supervising, and coordinating caregivers in Emergency Department Registration to ensure an efficient and accurate registration/ throughput process while providing exceptional customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

  • Oversees the daily operations and fiscal responsibilities of ED Registration to include accurate check-in; check out, information capture and revenue collection.
  • Provides leadership support to the team while also completing registration functions as needed to assist the team during peak volumes
  • Creates & manages caregivers schedules to ensure adequate staffing
  • Responsible for recommending budget items and requisitioning supplies approved.
  • Responsible for evaluating caregiver performance and recommends merit increases, promotions, and disciplinary actions as needed.
  • Responsible for hiring new caregivers and developing a successful onboarding/orientation process
  • Maintains electronic timecards and payroll approval responsibilities
  • Ensures office space, supplies and equipment are maintained appropriately.
  • Ensures business functions are operative, effective, and efficient while meeting regulatory and policy standards.
  • Reviews business processes while making recommendations for improvement.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other caregivers, patients and visitors.
  • Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

DIRECTION/SUPERVISION OF OTHERS:

Emergency Department Clerk/Registrar

DIRECTION/SUPERVISION RECEIVED:

Director of Patient Financial Services

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:    Associates Degree in healthcare of business, or 4 years' experience in business/healthcare administrative environment

Experience

Four years of progressive leadership experience in a healthcare setting is required. Hospital experience preferred. Knowledge of and functionality with a computerized registration and scheduling system, preferably Meditech. Basic computer skills that include word and excel. Basic knowledge of Medical Terminology. Staffing and shift coverage experience. Advanced customer service skills demonstrating professional conduct and courtesy. In-depth knowledge of third-party payers and understanding of the pre-certification process.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Performs accurately with attention to detail within specific times.
  • Handles frequent interruptions and adapts to changes in workload.
  • Work independently with minimal direct supervision,
  • Ability to work accurately with a high volume of work in a fast-paced setting. Sets priorities and solves problems.
  • Communicates effectively, using sophisticated verbal and written communication skills.
  • Maintains professional attitude at all times.
  • Possesses and implements excellent interpersonal, critical thinking, analytic, organizational, and negotiating skills
  • Must be proficient on house credit and collection policy, Community Financial Assistance Program criteria and process, demonstrate a high level of expertise with regard to critical data elements required for a complete and accurate registration and exhibit continuous growth in both understanding of and integration with all processes within the Revenue Cycle.
  • Knowledge of organizational policies and procedures.
  • Knowledge of fiscal management and human resource management techniques.
  • Knowledge of office management techniques and practices.
  • Excellent organizational and time management skills.
  • Setting, defining, assigning, monitoring, and evaluating outcomes of tasks and goals.
  • Ability to plan, exercise initiative, problem solve, make decisions.
  • Ability to manage financial information.

SPECIAL REQUIREMENTS:

Licenses / Certifications: None required

PHYSICAL DEMANDS:

  • Ability to work well under continuous stress and mentally demanding conditions.
  • Ability to manipulate various electronic and mechanical devices found in office setting, such as calculators, computers, copier and online eligibility software.
  • Ability to lift boxes of paper and files, move light furniture or other objects up to 20 pounds.
  • Mobility is needed: extensive walking, standing, or sitting may be required, as well as occasional reaching and bending.
  • Ability to listen, to read, and to interpret information quickly.

WORKING CONDITIONS:

Occupational Hazards:    Risk Exposure Category B - No possibility of an exposure to blood/bloody body fluids in the performance of this job.

Work Schedule:      Works a minimum of 40 hours per week, primarily day shift during business hours with the expectation to flex time to meet with caregivers on opposite shifts or cover during a critical staffing need. Rotates on-call coverage with other members of the ED Registration team.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
Flower

We Serve Together

For the Love of Health

Apply Now