End Date: 11/30/2022
Location: Wilmington, Delaware
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, Rotation Day/Evening
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Handles communication in the various areas of the Emergency Department using CCHS telephone etiquette policy.
Receives records and relays messages promptly and courteously.
Makes 911 calls for Trauma Codes/Alerts, Heart Alerts/Codes, Code Delta.
Places calls to physicians for patient disposition as requested.
Receives inter- and intra-departmental communications.
Directs physicians to appropriate nursing personnel for physician orders.
Delivers telephone messages to patients promptly
Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
Uses the ED Tracker system functionality appropriately.
Demonstrates knowledge of facility regulations regarding visitors.
Completes accurate demographic and insurance information, including verification of certain insurance types. Performs registration of patients using wireless laptop computers.
Maintains a solid working knowledge of third party payor specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of patient care.
Performs clerical duties related to admission/discharge/transfer using the HIS system.
Orders patient testing and enters and sends lab specimens using the Powerchart system.
Prints records as requested by physician from the Access Anywhere system.
Makes entries into Disclosure Trac system to comply with HIPPA regulations, for all information released to reporting agencies.
Assists in development and implementation of customized new employee orientations.
Precepting of new Emergency Department employees.
Active members of various committees and work groups.
Assists with records and reports, preparation and assembling of charts and forms.
Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
Maintains patient confidentiality at all times.
Performs assigned work safely, adhering to established departmental and safety rules and practices.
Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent.
Two years experience in a medical, financial or marketing institution. Experience in a patient care environment preferred.
An equivalent combination of education and experience may be substituted.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?