Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. 

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Handles communication in the various areas of the Emergency Department using CCHS telephone etiquette policy. 

Receives records and relays messages promptly and courteously. 

Makes 911 calls for Trauma Codes/Alerts, Heart Alerts/Codes, Code Delta. 

Places calls to physicians for patient disposition as requested.

Receives inter- and intra-departmental communications. 

Directs physicians to appropriate nursing personnel for physician orders. 

Delivers telephone messages to patients promptly

Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.

Uses the ED Tracker system functionality appropriately.  

Demonstrates knowledge of facility regulations regarding visitors.

Completes accurate demographic and insurance information, including verification of certain insurance types.  Performs registration of patients using wireless laptop computers. 

Maintains a solid working knowledge of third-party payor specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of patient care.

Performs clerical duties related to admission/discharge/transfer using the HIS system.

Orders patient testing and enters and sends lab specimens using the Powerchart system.

Prints records as requested by physician from the Access Anywhere system.

Makes entries into Disclosure Trac system to comply with HIPPA regulations, for all information released to reporting agencies.

Assists in development and implementation of customized new employee orientations. 

Precepting of new Emergency Department employees.

Active members of various committees and work groups.

Assists with records and reports, preparation and assembling of charts and forms. 

Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.

Maintains patient confidentiality at all times.

Performs assigned work safely, adhering to established departmental and safety rules and practices. 

Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school graduate or equivalent.

Two years experience in a medical, financial or marketing institution.  Experience in a patient care environment preferred. 

An equivalent combination of education and experience may be substituted.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.