Emergency Dept. Clerk/Registrar - 7a-3:30p

Job Requisition #: JR68173

End Date: 9/22/2023

Location: Elkton, Maryland

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health.

ChristianaCare Offers

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance and performs related duties as required to facilitate effective patient care.


  • Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations and throughout in the emergency department.
  • Greets all customers, including patients, family members and visitors in a caring and professional manner
  • Functions as receptionist and directs patients and visitors; provides visitor passes.
  • Uses the ED Tracker system functionality appropriately.
  • Demonstrates knowledge of facility regulations regarding visitors.
  • Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types. Performs registration of patients using rovers in patient's rooms.
  • Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of care.
  • Performs clerical duties related to admission/discharge/transfer using the system.
  • Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites.
  • Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
  • Obtains all necessary signatures on treatment & financial consents.
  • Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
  • Provides waiting room customer service and wayfinding by assisting patient, family and visitors as needed.
  • Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed.
  • Follows procedure to initiate, notify and document notification of organizational emergency codes (I.e., Code Blue, Trauma Alert/Code, Heart Alert/RRT etc.) after hours to ensure various parties within the hospital receive secure notification in a timely manner.
  • Provides afterhours switchboard support by handline incoming/outgoing call.
  • Assist in providing registration workflow training of newly hired department caregivers.
  • Always maintains patient confidentiality.
  • Performs assigned work safely, adhering to established safety rules and practices.
  • Reports on any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors in a timely manner.
  • Perform other related duties as required.


  • High School graduate or equivalent
  • Two years' experience in a medical, financial, or customers service environment.
  • Experience in a patient care environment preferred.
  • An equivalent combination of education and experience may be substituted.



EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Fall in Love with Your New Career

Monday, September 25
9:00 a.m. – 6:00 p.m.

Christiana Hospital – Ammon Center
4755 Ogletown-Stanton Road
Newark, DE 19718

Learn more about opportunities at ChristianaCare at this in-person event.

Register Now
Fall in Love with Your New Career
event preview image

Fall in Love with Your New Career

Monday, September 25
9:00 a.m. – 6:00 p.m.

Christiana Hospital – Ammon Center
4755 Ogletown-Stanton Road
Newark, DE 19718

Learn more about opportunities at ChristianaCare at this in-person event.

Register Now
Fall in Love with Your New Career

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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