Guest Services Representative I

Job Requisition #: JR60317

End Date: 12/8/2021

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, Rotation Day/Evening/Morning

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PRIMARY FUNCTION:

To serve as a ChristianaCare ambassador providing an exceptional experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

  • Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
  • Welcomes the patient/visitor with love and excellence and provides accurate, helpful information.
  • Answers all inquiries in a timely manner.
  • Provides daily visitor badging, if required, for the safety of our patients and staff.
  • Provides daily shuttle badging for all non-employees, if required, who have an appointment or are visiting a patient at the hospital.
  • Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
  • Ensures the Information Desk Directories are maintained and are updated as needed.
  • Directs the volunteers and Junior Board member's daily assignments and answers any questions or inquiries they may have during their volunteer shift.
  • Ensures desk has adequate supplies of support materials (maps, directory tear-sheet, badges, labels, paper, pens, etc.)
  • Keeps team members updated on current issues/concerns before leaving their shift.
  • Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
  • Completes special projects as assigned.
  • Performs assigned work safely, adhering to established safety rules and practices.  Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or equivalent. Two years of customer service experience.

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Excellent oral communication skills.

Ability to provide excellent customer service.

Ability to use computer and telephone to retrieve information.

Ability to use computer programs such as: Microsoft programs, Soarian, Surgi-Net, R2L, Powerchart.

Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.

Ability to learn hospital locations and ability to read hospital map.

Ability to learn diagnostics tests and procedures performed at ChristianaCare.

Ability to learn ChristianaCare and departmental policies, procedures, and directives.

Ability to demonstrate excellent communication skills.

Ability to maintain confidential information and material.

Ability to anticipate the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring relationships.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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