HIMS Forms and Regulatory Operations Manager

Job Requisition #: JR70928

End Date: 4/1/2024

Location: Wilmington, Delaware

Position Type: Professional

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.


Provides day-to-day direction and support of the chart and administrative form management staff and processes including analysis, design, development and implementation of form solutions.  Assesses medical record documentation to verify compliance with regulatory requirements. 


  • Supports the creation, distribution, interaction with, and integration of medical record forms within the organization. 

  • Controls and monitors the flow of forms development work.  Manages ongoing form review to meet forms management policy.  Prioritizes work to meet timelines and business needs.

  • Makes recommendations on the strategic direction of documentation tools in terms of technology, integration and content.

  • Suggests and implements best practices for forms management including the adoption of electronic forms, integration with electronic systems, and regularly gathers data and analytics to recommend new technology and products.

  • Designs, tests and implements forms for electronic signature. 

  • Provides oversight to system access and security, data capture, and information workflow.

  • Conducts medical record reviews to validate inpatient and outpatient surgery documentation compliance with Joint Commission and other regulatory agency standards.  Coordinates provider hands-on medical record review process and produces detailed outcomes report.

  • Works with departments throughout the organization to improve documentation compliance. Trouble shoots root cause of documentation issues, makes recommendations for documentation improvement and drives organization to implement improvement opportunities. 

  • Prepare and revise policies and procedures as warranted.  Manage tools such as information flowcharts, instructional manuals, and forms in order to promote effective use of applications.  Provide documentation and training for users when there is a system change or update.

  • Provide support and assistance to users and ongoing education and training to all staff including HIM staff, clinicians and others.

  • Coordinate system downtime related to maintenance and communicate with affected users and managers.


  • Bachelor or Associate Degree in Health Information Management or other field (Bachelor Degree with RHIA or RHIT). 

  • Minimum of two years of experience in HIM or related field with a focus on information technology support.

  • Experience documenting processes to include flowcharting required.


  • Thorough knowledge of medical record content requirements.

  • Thorough understanding of comprehensive inpatient and outpatient clinical documentation standards with knowledge of electronic health record applications.

  • Maintain a high level of understanding of HIPAA, Joint Commission, state and federal regulations and

  • guidelines, hospital policies and procedures, and AHIMA best practice methods regarding maintenance of

  • health records and health information.

  • Understanding of system architecture, infrastructure, integration, and databases.

  • Basic understanding of database design and data management concepts and models.

  • Strong trouble shooting and communication skills used for both implementation and support of the HIM applications.

  • Knowledge of current EHR and HIM-related electronic systems and technologies.

  • Demonstrated leadership skills with the ability to create a collaborative working environment, solve problems, handle conflicts, and influence groups to work toward a common goal.

  • Strong verbal and written communication skills, including active listening and effective expression of facts, ideas and opinions in discussions, meetings, reports and presentations.

  • Strong organizational skills, including the ability to assemble and analyze large volumes of information (e.g., during requirements gathering) and manage multiple assignments with unexpected shifts in priority.

  • Ability to evaluate and document business requirements and work processes including flowcharting.

  • Ability to work independently with minimal supervision. 

  • Basic understanding of system architecture, infrastructure, integration, and database concepts.


  • Full Medical, Dental, Vision, Life Insurance, etc.

  • 403(b) with company match

  • Generous paid time off

  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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