HIMS Representative

Job Requisition #: JR70776

End Date: 2/28/2024

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing, Professional

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

Primary Function:

The Health Information Management Rep performs reception and clerical functions including response to requests for medical records and release of information, completion of death certificates, preparation and scanning of loose charting.

Principal Duties and Responsibilities:

  • Utilizing excellent customer service skills, greets and provides assistance and/or direction to all persons entering HIMS. Maintains departmental security by screening all departmental visitors and permitting access as appropriate.
  • Answers and triages telephone calls and distributes facsimile information. Opens, reviews and distributes incoming mail as appropriate.
  • Identifies and triages requests for medical information received via telephone or in person. Assists requesters with completion of authorizations. Completes requests for medical information in the absence of a Release of Information representative for treatment purposes.
  • Assigns access to medical records within the electronic record systems to external requesters.
  • Generates death certificate in conjunction with physician completion and coordinates with Nursing, Pathology, Medical Examiner Investigators, Funeral Directors and Physicians all functions necessary to assure completion of death certificates and the release of deceased patients' remains.
  • Prepares, scans and indexes ancillary service reports and other loose medical record documents for patient records.
  • Accounts for disclosures of patient information in the release of information tracking system.
  • Bundles and packs discharged patients' medical records for transport according to department policy.

Experience Requirements:

  • High school graduate or equivalent.
  • Two years of office experience dealing with the public, preferably hospital related.

Christianacare Offers:

  • Collaborative and team focused environment
  • Full Medical, Dental, Vision, Life Insurance, etc.
  • 403(b) with company match!
  • Generous paid time off
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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