IT Business Process Analyst

Job Requisition #: JR69187

End Date: 9/25/2023

Location: New Castle, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

Apply Now

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!


Identify management requirements and operating problems and define alternatives and the recommended solution in terms of management information needs. The IT Business Process Analyst uses current system and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of CCHS. Acts as an internal consultant to management in disciplines and techniques such as patient management, patient accounting, payroll, ancillary and physicians systems and many other areas. Will also apply confirmed communication, analytical, and problem-solving skills to help the business make good technology decisions. Successfully completes straight-forward tasks and smaller, well-scoped challenges independently; and identifies appropriate actions and guidelines that have been provided to address a challenge.

Principal duties and responsibilities:

  • Applies business knowledge to identify areas of systems improvement opportunity in order to submit proposals for studies that lead to systems improvements when implemented

  • Selects the appropriate business analysis approach and obtain feedback and agreement on the selection from others in order to plan and pre-determine limits of systems

  • Conducts and participates in projects/assignments, applying systems analysis and business process methods and techniques in order to identify where and how cost and time-effective improvements can be made or, as necessitated by internal or external regulations

  • Documents and present conclusions, proposed solution and associated costs in order to gain user approval to proceed

  • Conducts walk-through meetings with business, IT analyst and vendors, by developing program specifications, process models, and diagrams in sufficient detail to minimize questions while fully applying technical support from DBAs, Systems Programmers, and Senior Programmer/Analyst

  • Maintains effective user relationships in order to provide a climate receptive to systems and process improvement, and to enhance understanding of the user's business concerns

  • Participates on user project teams, audit installed system for conformance to objectives and make applicable changes, conduct additional training, and clarify procedures to assure full user satisfaction

  • Provides technical work direction to assigned personnel in order to insure timely and accurate project completion. Assist the Manager in planning for and handling management contacts in business areas

  • Provides support to assigned systems or general services. Ensure proper on-call support when applicable

  • Develops an effective change control process for requirements and designs

  • Communicates the appropriate level of detail so the stakeholders can understand the information

  • Analyzes and uses a complete view of people, processes and technology to understand the enterprise

  • Conducts interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods

  • Meets with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.

  • Research, reviews, and analyzes the effectiveness and efficiency of existing processes and develop strategies for enhancing or further using these processes.

  • Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood.

  • Liaises with various business groups in the org

  • anization to facilitate implementation of new or improved business processes.

  • Manages and tracks the status of requirements throughout the project lifecycle; implement and redefine as necessary.

  • Coordinates and performs in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.

  • Charts existing business processes in order to define current business activities for the development of procedures and models.

  • Generates and compiles, proactively, reports based on their findings, complete with recommended improvements to - or new requirements for - business processes and operational procedures

  • Prepares, leads, and handles stakeholder work sessions

  • Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors

Education and experience requirements:

  • Bachelor's degree in Finance, Engineering, Business Administration or equivalent relevant experience.

  • 2-3 years business analysis experience.

  • Experience in a hospital or healthcare environment preferred.

  • Experience in project management


  • Robust benefit package including full medical, dental and vision

  • 403(b) with a company match

  • Generous paid time off

  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

event preview image

Fall in Love with Your New Career

Monday, September 25
9:00 a.m. – 6:00 p.m.

Christiana Hospital – Ammon Center
4755 Ogletown-Stanton Road
Newark, DE 19718

Learn more about opportunities at ChristianaCare at this in-person event.

Register Now
Fall in Love with Your New Career
event preview image

Fall in Love with Your New Career

Monday, September 25
9:00 a.m. – 6:00 p.m.

Christiana Hospital – Ammon Center
4755 Ogletown-Stanton Road
Newark, DE 19718

Learn more about opportunities at ChristianaCare at this in-person event.

Register Now
Fall in Love with Your New Career

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

Apply Now