End Date: 1/9/2023
Location: New Castle, Delaware
Position Type: IT & Technical Operations
Shift: Day Shift, No Rotation
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
Identify management requirements and operating problems and define alternatives and the recommended solution in terms of management information needs. The IT Business Process Analyst uses current system and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of CCHS. Acts as an internal consultant to management in disciplines and techniques such as patient management, patient accounting, payroll, ancillary and physicians systems and many other areas. Will also apply confirmed communication, analytical, and problem-solving skills to help the business make good technology decisions. Successfully completes straight-forward tasks and smaller, well-scoped challenges independently; and identifies appropriate actions and guidelines that have been provided to address a challenge.
Principal duties and responsibilities:
Applies business knowledge to identify areas of systems improvement opportunity in order to submit proposals for studies that lead to systems improvements when implemented
Selects the appropriate business analysis approach and obtain feedback and agreement on the selection from others in order to plan and pre-determine limits of systems
Conducts and participates in projects/assignments, applying systems analysis and business process methods and techniques in order to identify where and how cost and time-effective improvements can be made or, as necessitated by internal or external regulations
Documents and present conclusions, proposed solution and associated costs in order to gain user approval to proceed
Conducts walk-through meetings with business, IT analyst and vendors, by developing program specifications, process models, and diagrams in sufficient detail to minimize questions while fully applying technical support from DBAs, Systems Programmers, and Senior Programmer/Analyst
Maintains effective user relationships in order to provide a climate receptive to systems and process improvement, and to enhance understanding of the user's business concerns
Participates on user project teams, audit installed system for conformance to objectives and make applicable changes, conduct additional training, and clarify procedures to assure full user satisfaction
Provides technical work direction to assigned personnel in order to insure timely and accurate project completion. Assist the Manager in planning for and handling management contacts in business areas
Provides support to assigned systems or general services. Ensure proper on-call support when applicable
Develops an effective change control process for requirements and designs
Communicates the appropriate level of detail so the stakeholders can understand the information
Analyzes and uses a complete view of people, processes and technology to understand the enterprise
Conducts interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
Meets with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.
Research, reviews, and analyzes the effectiveness and efficiency of existing processes and develop strategies for enhancing or further using these processes.
Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that issues and solutions are understood.
Liaises with various business groups in the org
anization to facilitate implementation of new or improved business processes.
Manages and tracks the status of requirements throughout the project lifecycle; implement and redefine as necessary.
Coordinates and performs in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.
Charts existing business processes in order to define current business activities for the development of procedures and models.
Generates and compiles, proactively, reports based on their findings, complete with recommended improvements to - or new requirements for - business processes and operational procedures
Prepares, leads, and handles stakeholder work sessions
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
Education and experience requirements:
Bachelor's degree in Finance, Engineering, Business Administration or equivalent relevant experience.
2-3 years business analysis experience.
Experience in a hospital or healthcare environment preferred.
Experience in project management
CHRISTIANA CARE OFFERS:
Robust benefit package including full medical, dental and vision
403(b) with a company match
Generous paid time off
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?