Lead Staff Support

Job Requisition #: JR58592

End Date: 11/18/2021

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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 TITLE: Lead Staff Support

 CODE: 22278

 GRADE:  46

 DEPT: Patient Financial Services Hospital Billing (cc: 10667)

 LOCATION: Corporate Finance


Provide support of Soarian Financials for all Revenue Cycle staff and management by maintaining the Soarian Masterfiles.


              Troubleshoots Soarian Financials reported issues and works to resolve them with vendors, their team and management.

              Provide and maintain Soarian Financial Master files.

              Develop processes to improve billing teams' efficiencies by utilizing Soarian Financials fully.

              Provide support to and training of staff for all systems; develops training materials as appropriate.

              Delegates work and responsibilities to staff as needed to ensure operational needs are met.

              Provides Manager with input on staff strengths/developmental needs. 


Supports Manager in oversight of workflow, staff productivity and performance.                                                                                         

Accurately and efficiently performs assigned work, high level processes and other related duties as required.

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.


Frequent engagement and cooperation with CCHS staff, including all billing teams, various Finance departments


Support the Manager by providing training and monitoring the work of Staff Support and Frontline staff as assigned


Soarian Support Manager, Corporate Finance Director


High School graduate or equivalent; Associates Degree preferred

Five years' experience in hospital billing/collections, including 2 years' supervisory experience preferred.   

Strong knowledge of Soarian Financials


Knowledge of hospital billing and third-party reimbursement policies and procedures

Knowledge of medical terminology, CPT, revenue, and ICD-10 codes

Microsoft Office and Web based knowledge/skill

Skill in written and oral communication

Ability to handle various complex tasks simultaneously

Ability to set and meet deadlines

Ability to act independently within guidelines

Ability to prioritize and organize work assignments

Emotional stability to handle stress due to high volume of work.

Ability to interact effectively and exercise judgment and tact

Ability to handle conflict and maintain composure

Ability to provide quality customer service




Intermittent sitting, standing, and walking

Light lifting and moving

Manual dexterity to initiate calls and provide computer entry

Sight to dial numbers and read computer screens


Sits or stands most of the day in an office environment

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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