End Date: 6/30/2023
Location: Wilmington, Delaware
Position Type: Nursing
Shift: Day Shift, No Rotation
ChristianaCare is currently seeking a full-time Licensed Practical Nurse to join our Medication Refill Team at the Avenue North Contact Center in Wilmington, DE.
In this role you will be part of a team of 13 Licensed Practical Nurses to support our primary care practices with processing prescription refills. Each nurse is assigned 2 practices to cover and this rotates monthly.
**This is not a patient facing position and requires sitting at a desk for long periods of time. Also requires being comfortable with using computers to process prescription refills. Each nurse is responsible for answering phones for one hour daily and otherwise retrieving orders from the pharmacy as well as the ChristianaCare patient portal.
Principal Duties and Responsibilities
Primary responsibility will be to assist with prescription refill requests and processing
Receives incoming telephone prescription requests with occasional e-mail and fax communication from patients.
Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Uses excellent hearing and listening skills to receive detailed information
Utilizes the computer database to educate, and document all information in an accurate manner
Refers calls requiring a provider's response as medically necessary.
Screens and responds to patient phone calls, directing to Clinicians as needed.
Maintains confidentiality of all patient information.
Adheres to policies/safety practices established by CCHS
Meets minimum established quality and productivity standards.
Education and Experience Requirements:
If you meet the requirements for the position, please apply online and attach your current resume for consideration.
We look forward to hearing from you!
#L1 - CS1
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?