Manager, Credentialing and Privileging ($5,000 Sign-On Bonus)

Job Requisition #: JR59195

End Date: 12/4/2021

Location: Newark, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

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This position comes with a $5,000 Sign-On Bonus!!!

ChristianaCare is seeking a Manager, Credentialing and Privileging to develop, manage, and supervise the credentialing functions for Medical-Dental Staff Services.  This position will also analyze and evaluate primary source verification data and documents for initial appointments and reappointments to the Medical and Dental Staff according to hospital and outside regulatory standards (Joint Commission, Centers for Medicare and Medicaid Services (CMS), etc, for both hospital credentialing and privileges.

In collaboration with Delegated Credentialing Coordinator manages data quality and integrity for web-based applications based on defined standards through systematic audits.  

In collaboration with Clinical Review Manager, Leads and manages the practitioner performance evaluation process in accordance with Joint Commission Standards and Medical Staff Bylaws.

Partners with Medical and Dental Staff Leaders to develop policies, evaluation standards, and privilege forms based on regulatory changes or hospital service changes.



  • Plans, organizes, leads, and directs Medical Staff Services team activities; appropriately addresses staffing needs, hires, and trains, evaluates, coaches, and manages the team, including establishing goals and objectives for the development of departmental human resources. 
  • Prepares, tracks, and manages fiscal budget and restricted account.
  • Ensures accuracy of system-wide process for distribution of clinical privileges to numerous internal clinical service areas.  Maintains data integrity, generates and analyzes scheduled periodic quality reports, provides standard and specialized reports to customers, and process improvement/quality feedback to staff.
  • In collaboration with Corporate Director, works in concert with legal counsel and medical staff leadership to facilitate amendments to medical staff governance documents to ensure compliance with regulatory, statutory, legal, and accreditation bodies and their required standards, as well as with medical staff bylaws, policies/procedures, and rules & regulations for all facilities.
  • Exhibits and promotes within the Medical Staff Services department excellent customer service to medical staff leaders, medical staff members, medical staff applicants, hospital administration, and internal and external customers. 
  • Develops and implements all credentialing and privileging processes and procedures for all physicians and mid-level practitioners, including establishing qualifying criteria for initial appointment.
  • Educates team members on organizational objectives and ensures their understanding of the team's part in meeting those objectives.


  • Processes applications in a timely fashion, analyzes data, identifies red flags, and items requiring further review/additional information for assigned department
  • Maintains accuracy of medical staff database using consistent language for accurate reporting
  • Maintains current status for licensure, DEA registration, certifications, and professional liability insurance
  • Utilizes resources effectively, while maintaining costs associated with credentialing
  • Appropriately interprets Joint Commission, CMS, and other regulatory standards and applies this information to the credentialing and privileging process
  • Maintains open communication with applicants and Medical Staff leaders.
  • Maintains mechanism for communicating medical staff demographic and privilege changes within the organization
  • Prepares agendas for, attends, and records minutes for assigned meetings. Follows up as required
  • Demonstrates knowledge of regulatory standards that pertain to credentialing
  • Interacts with physician medical staff leadership, senior leadership, and other departments to develop and promote the physician led quality strategy for the organization.


  • Provides support to Advanced Practice Nurses (APN) within the Christiana Care Health System through participating in and promotion of the professional interests of APNs including credentialing and privileging processes.
  • Provides clinical expertise for initial and renewal credentialing for all employed and non-employed specified health professional APNs and revisions to clinical privileges and job descriptions.
  • Prepares and maintains credential files for presentation through the approval process.
  • Develops and maintains the SharePoint site for the committee


  • Bachelor's degree in Business Administration or a related field required
  • Five (5) years' experience credentialing and privileging in a healthcare organization    with a minimum of one (1) year management experience
  • An equivalent combination of education and experience may be accepted

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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