Manager Practice Operations, Primary Care Limestone

Job Requisition #: JR58037

End Date: 10/26/2021

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing, Management/Executive

Shift: Day Shift, No Rotation

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The Manager of Practice Operations will be supervising office staff (Medical Assistants and Office Assistants) and work closely with the Director of Operations and Clinical Lead. This person is responsible for workflow, performance, and the overall management and operations of the Primary Care practice. Maintaining financials and office productivity, meeting quality measures and patient/staff satisfaction and performance goals through workflow processes and standardization are key initiatives.  

Are you passionate about serving our community with Love and Excellence? If so, consider applying for this position and upload your updated resume at the time of application!
 

Principal Duties & Responsibilities:

  • Monitors, distributes, and communicates practice utilization and individual physician provider billing and productivity monthly, guided by MGCC strategic goals.
  • Evaluates, specifies, and recommends equipment for operations and patient care in the office.
  • Manages practice operational budget and administration. Develops control procedures to ensure accurate accounting.
  • Administers and reconciles practice variance reports. 
  • Analyzes monthly reimbursement reports for trends and develops corrective recommendations for problem areas.
  • Manages the financial operations of office for adherence; patient registration, insurance verification zero charge report and end of day process.
  • Ensures information technology solutions in the practice to optimize efficiency, in concert with Christiana Care Information Services.
  • Together with the physicians, plan, develop and implement any changes necessary to meet new demands on the practice both internally and externally.
  • Manages practice staff and determines staffing standards, staff skills and other needs. Interviews, selects, and hires new employees. Manages employee time and payroll records. 
  • Evaluates staff performance, develops standards, and ensures basic competencies for all staff. 
  • Ensures that all staff is aware of the importance of protecting any confidential information about patients, physicians, or colleagues.
  • Administers staff mentoring, monitors staff retention, manages employee engagement, and demonstrates ChristianaCare values and behaviors.
  • Monitors prior-authorization and referral management processes, and clerical and clinical pools for time management.
  • Administers and engages the care team in performance and quality improvement activities.
  • Monitors and manages Press Ganey results for patient satisfaction and performance improvement.
  • Manages, reviews, and responds to all safety events and grievance concerns through R2L reporting system.
  • Manages the practice to ensure sustainability for PCMH certification
  • Leads LROC request process for assigned practice.
  • Responsible for budget purchasing of minor equipment
  • Develops practice relationships with the Access Center for communication and ongoing improvements
  • Establishes expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer.  Conducts regular meetings with the physicians and staff to discuss practice operations, concerns, and improvements.
  • Develops policies, procedures, and standards for efficient and effective office operations.  Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.
  • Assists practices with patient relations to promote patient satisfaction.
  • Performs assigned work safely, adhering to established departmental safety rules and practices, reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors. 

Education & Experience Requirements:

  • High School diploma is required, Bachelor's degree is preferred. 
  • Must have at least 3 years of healthcare experience with at least 1 year of supervisory experience. 

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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For the Love of Health

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