Managing Organizational Excellence Consultant

Job Requisition #: JR57378

End Date: 10/31/2021

Location: Newark, Delaware

Position Type: Management/Executive, Professional

Shift: Day Shift, No Rotation

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ChristianaCare is looking for an Organizational Excellence Consultant who is passionate and committed to creating an environment of continuous improvement and performance excellence. We are looking for someone with advanced engineering skills to support our organizations application of computer simulation, machine learning, predictive analytics and robotic process automation.

As a member of the Organizational Excellence Department you will have the opportunity to work along side a truly innovative and collaborative team of advanced engineers, data scientists and process excellence experts. Our team is centrally positioned within the organization to provide strategic support and direction to campus and business leaders and drive execution of their goals.

Our team has a wide and diverse skill set which helps create an environment of professional growth. We support and promote ongoing professional growth and learning. Come be a part of a great team and a great organization.


  • Christiana Hospital is a three-time Magnet Status recognized hospital!

  • Named by Forbes as top 5 Best Large Employer in Healthcare for 2021.

  • We offer robust healthcare benefits, competitive compensation package, generous paid time off, retirement savings options and more.


If licensed as an RN or other healthcare professional - use experience and background to identify clinical and operational opportunities for improvement. Uses nursing knowledge base and theory to identify best practice models.

Partner with senior executives to translate concepts and / or strategies into effective operating models and business plans.

Partner with senior leaders to facilitate and lead mission, vision and aims development for system level projects, essential services departments and / or service lines.

Lead development and implementation of new clinical delivery, business and operating models that span the system.

Facilitate complex cross functional, cross department and system level teams to develop mission, vision, strategy goals and outcomes.

Develop strategic aims and deliver business transformation in areas such as process re-design, change management, cost reductions and technology enabled business change.

Lead projects and makes recommendations to senior executives that have direct and measurable impact on organizational strategy, long term goals and AOP.

Research innovative methodologies to address clinical and operational improvement projects. Supports the OE department in researching innovative methods, tools, practices, processes and systems. Assists the OE department and CCHS departmental leaders in designing comprehensive solutions that apply innovative approaches.

Supplies to development of standards of performance for the OE department, assists in evaluating performance, and conducts performance management planning. Maintains ongoing communication with peers to review programs, provide feedback, and discuss new developments and exchange information. Shares personal expertise with peers and seeks peers' expertise appropriately.

Assist in the development of OE department operating budget and ensures that department operates within budget. Identifies cost saving opportunities within department.


  • Graduate degree in healthcare related field, business or industrial engineering required.

  • Specific experience in health operations improvement, clinical redesign and indusial engineering and productivity management are essential. Some job responsibilities require advanced Action OI and Simulation software training.

  • Minimum of 10 years / 2 years as active LSS deployment leader. An equivalent combination of education and experience may be substituted.

Special requirements:

Certified LSS black belt, Certified LSS Master Black Belt (DMAIC / DMADV) preferred.

ChristianaCare is a not-for-profit teaching health system. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care. Working for ChristianaCare offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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