Mobile Van Patient Digital Ambassador - FT/Day

Job Requisition #: JR63592

End Date: 12/30/2022

Location: Wilmington, Delaware

Position Type: Clinical (non-nursing)

Shift: Day Shift, No Rotation

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About ChristianaCare:

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States! Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:

  • Full Medical, Dental, Vision and other insurance benefits

  • 403 (b) with an employer match

  • Diverse and Inclusive culture

  • Generous paid time off with annual roll-over and opportunities to cash out

  • 12 week paid parental leave

ChristianaCare is searching for a Mobile Van Patient Digital Ambassador (PDA) who will be the main point of contact for patient engagement via the Center for Virtual Health's and ChristianaCare Health Service's mobile vans.  The PDA is responsible for registering patients, transports all necessary materials to and from assigned locations in the community. Support patients with registering for the ChristianaCare portal, setting up and troubleshooting monitoring technology, monitors clinical dashboards, and facilitates escalation of clinical alerts to the Virtual Registered Nurse (VRN), and/or provider as necessary.  The PDA ensures timely set up of ordered services and assists the patient in navigating virtual care and care in the community members.

Duties to include:

  • Utilizing computer camera, virtually greets the patient and facilitates the virtual health registration process.

  • Schedules appointments with awareness of insurance and provider

  • Assists patient with setting up ChristianaCare portal account and provides overview of portal functions

  • Transports all necessary materials to and from assigned locations with-in the CCHS system such as lab specimens.

  • Completes necessary patient-specific documentation and obtains appropriate consent for treatment.

  • Ensures EMR is up-to-date with all pertinent test results in preparation for visit

  • Obtains test results from external providers and ensures appropriate placement in the EHR

  • Closes appropriate quality gaps in care

  • Works with patient and family/support person to set up monitoring device and ensures connection to appropriate dashboard.

  • Tests monitoring device with patient and/or support person.

  • Monitors clinical dashboard in accordance with established protocols and escalates clinical indicators to the VRN or provider in accordance with established protocols.

  • Ensures timely return of telemonitoring equipment

  • Answers all phone calls in a professional manner and relays accurate messages
  • Communicates with members of the healthcare team through electronic software, placing messages in appropriate locations in the EHR or software.
  • Handles patient call backs relaying information per the direction of provider
  • Coordinates day-to-day activities with community partner leadership.
  • Facilitates scheduling of referrals based on patient and practice needs.
  • Perform clerical duties as assigned by supervisor
  • Transports all necessary materials to and from assigned locations within the CCHS system such as, lab specimens, equipment, supplies, medications, and other packages as assigned.
  • Performs other related duties as required
  • Performs operator preventive maintenance daily on assigned vehicles and cleans the facilities daily and as otherwise assigned
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

WORKING CONDITIONS:

  • Driving a motor vehicle and exposure to specimens requiring transport to another location.
  • Training will be provided for driving the vehicle.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associate degree in health-related field required, Bachelor's degree preferred; or
  • A graduate of a recognized Medical Office Assistant Program or
  • Hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)
  • 2 years' experience as a Medical Assistant, is required

Qualifications:

  • Associate degree in health-related field required, Bachelor's degree preferred; or
  • A graduate of a recognized Medical Office Assistant Program or
  • Hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)
  • 2 years' experience as a Medical Assistant, is required

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Ability to engage with patient and family in a physical and virtual environment
  • Ability to utilize a headset for phone and computer communications
  • Highly comfortable with interacting with patients in person, and/or patient support person(s) virtually.  Camera use is required.
  • Knowledge of computer software
  • Ability to effectively operate and troubleshoot a variety of clinical monitoring devices
  • Ability to efficiently and effectively navigate electronic health records, and software systems
  • Expert ability to communicate effectively via text messaging
  • Ability to constructively collaborate with a variety of healthcare professionals
  • Knowledge record vital signs
  • Knowledge of medical terminology
  • Knowledge of Medicare, Medicaid, and third party private payers
  • Ability to help patients navigate referrals and follow-up testing
  • Ability to organize and complete various tasks simultaneously
  • Ability to apply good oral and written communication skills
  • Knowledge of physician office systems and practices
  • Ability to adhere to HIPAA and all privacy regulations. 
  • Maintains confidentiality of workplace & patient information
  • Knowledge of Federal, State of Delaware, and CCHS Transportation rules and policies for operation of motor vehicles.
  • Knowledge of CCHS Transportation standard operating procedures.
  • Knowledge of proper radio and dispatch procedures.
  • Knowledge of proper vehicle preventive maintenance procedures, DOT & CCHS specific.
  • Knowledge of properly operating a liftgate and the ability to secure items correctly in a boxtruck.
  • Ability to operate vehicles in tight spaces safely without damage to vehicle or surrounding environment.
  • Ability to operate assigned CCHS vehicles safely under varying conditions, including varying loads, traffic situations and weather conditions.
  • Ability to present a "good public" image and consistently exhibit good personal demeanor when dealing with people.

Special Requirements:

  • A Medical Card is required or must be obtained within a specified period of time in order to drive a 36 foot vehicle.

  • Consultation with director of transportation on ensure driving documents/requirements are  in good standing.

  • Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) required if working in state of New Jersey.

    A clean driving history.

    Will be required to participate in random drug testing.

  • PHYSICAL DEMANDS:

    Standing, walking, bending, reaching, typing, utilizing a computer mouse for long periods of time, and lifting.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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