Nurse Supervisor - Primary Care Practice, Map 2

Job Requisition #: JR60538

End Date: 1/25/2022

Location: Newark, Delaware

Position Type: Nursing

Shift: Day Shift, No Rotation

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The registered nurse utilizes advanced clinical skills to coordinate and direct staff to insure the delivery of high-quality patient care services for the Primary Care patient population in an office practice setting. The nurse will provide high quality, safe, evidenced-based nursing care to achieve optimum outcomes both independently and as a valued team member.  The nurse will follow the Nursing Process when providing patient care.


Administrative Duties

  • Assists Practice leadership with interviews, selects, and orients qualified clinical candidates
  • Collaborates with the NPDS to ensure system/practice required new hire orientation, onboarding, and trainings are completed
  • Orients new clinical staff to clinical procedures
  • Assures compliance with organizational, quality and safety regulatory requirements
  • Assists Medical leadership in developing and implementing performance improvement initiatives
  • Attend all site management meetings and trainings and represent the practice in Medical Group Initiatives
  • Collaborates with the site supervisor with completing quarterly and annual caregiver performance reviews
  • Participates in following up on patient/family/physician concerns and effectively address and intervenes, as indicated, to address and resolve difficult, stressful, or volatile patient situations
  • Follow up on R2L Alert System to ensure issues are addressed and closed in the system
  • Performs chart audits or has designee assist with chart audits
  • Audit and monitor checkpoint refrigerator & freezer monitoring system
  • Audit QA and POCT Testing logs
  • Randomly shadows clinical support staff to ensure appropriate care is provided
  • Mentors and acts as a resource for other registered nurses and team members to encourage development of their interdisciplinary approach and delegation skills 
  • Collaborates with team members to provide an organized and efficient office workflow
  • Prepare weekly staff schedule and ensure all providers are supported (daily) and make staffing adjustments due to call-outs, emergencies.
  • Work with Nurse Managers and NPDS on MA education and development
  • Provide oversight and leadership for clinical projects and initiatives (Flu clinic, LARC, Huddles, ED follow up, Population Health, etc) in tandem with Nurse Manager and Practice Manager
  • Maintain regular touch points (weekly and daily) with Senior MAs to support ongoing staff development and communication
  • Facilitate weekly team huddles/monthly meeting and provide clinically related updates
  • Provide practice wide clinical updates and notifications to all staff/providers
  • Escalate operational concerns to practice supervisor and practice manager
  • Perform other related duties as required

Clinical Duties

  • Supervises and performs clinical nursing duties as needed; including but not limited to taking vital signs, administration of medication, point of care testing, triage,  EKG, patient education, appointment scheduling, wound care documenting patient interactions in patient's medical record and other clinical tasks as directed by clinicians
  • Supervises and performs Transitional Care Management Interactive calls as needed which includes medication reconciliation, plans for follow-up visit and provides or arranges for patient education regarding specific health care skills and general disease concepts
  • Supervises and performs Chronic Disease Management and assist with performing billable Annual Wellness utilizing unique knowledge, skills, and competencies required to promote wellness, restore health, and support end of life care.  
  • Identifies infection prevention and patient safety concerns for the practice
  • Escalates nurse practice concerns to the Manager of Nursing Services
  • Supervises triaging of desktop messages and phone as needed
  • Performs assigned work safely, adhering to established departmental safety rules and practices
  • Reports to Practice Manager and Manager of Nursing services, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
  • Performs other related duties as required


Daily contact with patients, family members, physicians, medical assistants, Office assistant, volunteers, students, community agencies, other hospitals and the general public


Provides direction to RN, LPN, and MA


Manager of Operations, Manager of Nursing Services, Clinical Medical leaders


Bachelor's degree in Nursing required

3 years professional nursing experience

2 years' experience as a RN, physician office experience preferred

Clinical supervisory experience preferred

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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