Office Assistant - Primary Care Smyrna

Job Requisition #: JR66438

End Date: 6/30/2023

Location: Smyrna, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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ChristianaCare's Primary Care, Smyrna is looking for a Full-Time Office Assistant to join our team!

The Office Assistant is one of the first points of contact between the practice and the patient. This position is responsible for creating a friendly, welcoming, calm, and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers questions, schedules appointments, registers patients, updates EMR and represents the entire practice every time there is interaction.

Work Schedule

Monday - Friday: 8am - 5pm. There is an expectation to work one late night from 10am - 7pm and rotating Saturdays from 8am-12pm.

What We Offer

  • Comprehensive Benefits Package

  • Generous PTO Package

  • Employee Wellness Programs

  • Student Loan Forgiveness

  • Paid Parental Leave

  • Work & Life Balance

  • Opportunities for Growth into a senior level position.

  • 403b match and more...

Duties and Responsibilities:

  • Schedules appointments with awareness of insurance, provider, and practice location

  • Greets and interacts with patients in a professional manner to collect required demographic and financial information. 

  • Processes/verifies referral information and eligibility for insurance reimbursement as needed. 

  • Maintains confidentiality of workplace & patient information

  • Collects payments according to insurance requirements.

  • Verify insurance coverage & coordinates referrals.

  • Performs day-end reconciliation of appointments & payments received.

  • Answers all phone calls in a professional manner and relays accurate messages.

  • Accurately relays and responds to messages. 

  • Communicate with provider and staff through EMR.

Education and Experience Requirements:

  • High School Graduate or equivalent

  • Experience in a medical office setting preferred.

  • An equivalent combination of education and experience may be substituted.

At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.

Feel free to apply and come join us at ChristianaCare!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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