Office Assistant - Primary Care Smyrna
End Date: 6/30/2023
Location: Smyrna, Delaware
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, No Rotation
ChristianaCare's Primary Care, Smyrna is looking for a Full-Time Office Assistant to join our team!
The Office Assistant is one of the first points of contact between the practice and the patient. This position is responsible for creating a friendly, welcoming, calm, and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers questions, schedules appointments, registers patients, updates EMR and represents the entire practice every time there is interaction.
Work Schedule
Monday - Friday: 8am - 5pm. There is an expectation to work one late night from 10am - 7pm and rotating Saturdays from 8am-12pm.
What We Offer
Comprehensive Benefits Package
Generous PTO Package
Employee Wellness Programs
Student Loan Forgiveness
Paid Parental Leave
Work & Life Balance
Opportunities for Growth into a senior level position.
403b match and more...
Duties and Responsibilities:
Schedules appointments with awareness of insurance, provider, and practice location
Greets and interacts with patients in a professional manner to collect required demographic and financial information.
Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Maintains confidentiality of workplace & patient information
Collects payments according to insurance requirements.
Verify insurance coverage & coordinates referrals.
Performs day-end reconciliation of appointments & payments received.
Answers all phone calls in a professional manner and relays accurate messages.
Accurately relays and responds to messages.
Communicate with provider and staff through EMR.
Education and Experience Requirements:
High School Graduate or equivalent
Experience in a medical office setting preferred.
An equivalent combination of education and experience may be substituted.
At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.
Feel free to apply and come join us at ChristianaCare!
#LI-RT1
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
David Hoehn
Registered Nurse
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Tabe Mase
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
Luis Juarez
Social Worker
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Nicole Maher
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Joseph Jacobs
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Keysha Ferguson
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Patty Resnik
Vice President, CareVio
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