Office Assistant, Kennett Square

Job Requisition #: JR57166

End Date: 8/4/2022

Location: Kennett Square, Pennsylvania

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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This position is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules appointments, registers patients and updates EMR and represents the entire practice every time there is interaction with a patient. 


  • Schedules appointments with awareness of insurance, provider, and practice location
  • Greets and interacts with patients in a professional manner in order to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 
  • Maintains confidentiality of workplace & patient information
  • Collects payments according to insurance requirements
  • Verify insurance coverage & coordinates referrals
  • Performs day-end reconciliation of appointments & payments received
  • Answers all phone calls in a professional manner and relays accurate messages
  • Puts messages into provider(s) and respond to messages from provider(s) 
  • Communicate with provider and staff through EMR
  • Communicate with internal and external departments
  • Keeps patients up-to-date on issues until resolution can be accomplished
  • Facilitates testing, labs, appointments, etc for patients
  • Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed
  • Responsible for researching issues and responding to the patient in a timely and professional manner
  • Assists with copying, faxing, and general administrative support
  • Performs assigned work safely, adhering to established departmental safety rules and practices;  reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.


Daily contact with patients, physicians and other members of the medical and office staff as well as other departments to ensure quality care.


High School Graduate or equivalent

Experience in a medical office setting preferred

An equivalent combination of education and experience may be substituted.


Knowledge of insurance carriers

Preferred knowledge of ICD ,CPT Codes & Medical Terminology

Knowledge of physician office systems and practices

Ability to work with computers

Knowledge of referral process

Must maintain patient confidential information

Must possess excellent customer service skills and warm welcoming demeanor

Must display good oral and written communication skills

Must be detail oriented to ensure tasks are completed

Must be able to handle a fast-paced environment with high activity

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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