Office Assistant, Sleep Lab, MAP II

Job Requisition #: JR65624

End Date: 6/30/2023

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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ChristianaCare is currently seeking a full-time Office Assistant for our Sleep Lab at the Newark campus, MAP II location.


Monday-Friday, 7:45AM-4:15PM


  • Schedules appointments with awareness of insurance, provider, and practice location
  • Comfortable being on camera regularly and greets and interacts with patients in a professional manner virtually or on-site in order to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 
  • Maintains confidentiality of workplace & patient information
  • Collects payments according to insurance requirements
  • Verify insurance coverage & coordinates referrals for virtual and on-site appointments
  • Prepares patients for video visits with providers as needed, troubleshoots patient issues with video visits and supports patients as they join ChristianaCare's Patient Portal
  • Performs day-end reconciliation of appointments & payments received
  • Answers all phone calls in a professional manner and relays accurate messages
  • Puts messages into provider(s) and respond to messages from provider(s) 
  • Communicate with provider and staff through EMR
  • Communicate with internal and external departments
  • Keeps patients up-to-date on issues until resolution can be accomplished
  • Facilitates testing, labs, appointments, etc for patients
  • Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed
  • Responsible for researching issues, including patient portal issues and responding to the patient in a timely and professional manner
  • Assists with copying, faxing, and general administrative support


  • High School Graduate or equivalent
  • Experience in a medical office setting preferred
  • An equivalent combination of education and experience may be substituted.

Qualified candidates should apply online and include current resume. We look forward to hearing from you

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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