Operations Coordinator - Volunteer Services

Job Requisition #: JR57090

End Date: 7/1/2021

Location: Newark, Delaware

Position Type: Professional

Shift: Day Shift, No Rotation

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Are you passionate about serving our patients and staff with Love and Excellence? If so, consider applying for the Volunteer Services Operations Coordinator position at Christiana Care.

Our Volunteer Services department positively impacts the patient and family experience at every step of their healthcare journey. By partnering with caregivers we dispatch more than 500 volunteers annually to assist with the care and comfort of our patients. We also partner with volunteers to ensure a valuable and fulfilling experience during the time they spend with us. The volunteers are the true personification of our values of Love and Excellence.

The Operations Coordinator is responsible for administrative duties such as, recruiting, placement training, and volunteer recognition programs. This person works across hospital departments and the health care continuum to provide Christiana Care with volunteers who enhance the service of its staff and positively impact the provision of an exceptional experience. As a member of the Patient Experience Team, responsibilities will include administrative duties related to the Patient Family Advisory Councils throughout Christiana Care. There is occasional travel to other campuses.

Additional responsibilities include:

  • Support the Manager and Director in implementing new programs and activities to meet the needs of ChristianaCare and the community.

  • Assist in the day-to-day operational management of the Volunteer Services office.

  • Responsible for onboarding all new volunteers includes recruiting, interviewing, placing and training. Coordinates volunteer orientation, training, interview sessions, and recognition events.

  • Responsible for administrative duties related to Patient Family Advisory Councils including coordinating interviews, meeting rooms, ordering food, developing agenda and creating meeting minutes.  

  • Review, update, and maintain volunteer assignment descriptions and maintain records of service.

  • Assist with financial management which includes but is not limited to processing invoices and check requests, travel preparation, purchasing, and budget tracking.

Benefits of working at ChristianaCare

  • Work in a role that directly impacts the lives of our patients, staff & community!

  • Generous PTO, Competitive Pay & Robust Benefits Package.

  • 403B company match and Tuition Reimbursement

  • 12 weeks Paid Parental Leave

Work Hours:

Monday - Friday: 8:00am - 4:30pm


  • Bachelors degree or commensurate experience in a discipline related to the assigned area.

  • Knowledge of the field of volunteer management is preferred.

  • Experience in customer service and hospitality is a plus.

  • Computer technology skills are essential for performing this position effectively.

About ChristianaCare

ChristianaCare is one of the country's largest health systems, ranking as the 24th leading hospital in the nation and 15th on the East Coast in admissions. Featuring two hospitals with 1,100 beds, ChristianaCare is a not for profit teaching hospital affiliated with Sidney Kimmel Medical College at Thomas Jefferson University and recognized as a regional center for excellence in cardiology, cancer and women's health services.

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals.

To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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