Job Requisition #: JR58153

End Date: 8/15/2021

Location: Elkton, Maryland

Position Type: Clinical (non-nursing)

Shift: Day Shift, No Rotation

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Job Summary:

Responsible for overseeing the activities, programs, and services of the Phlebotomy section within the clinical laboratory. Ensures departmental compliance to all quality, regulatory, and safety requirements. Responsible for the procurement of blood and other laboratory specimens from all
areas serviced by the department.

Essential Functions:
- Organize and supervise the activities of the Phlebotomy Department. Monitors and evaluates functional requirements to satisfy operational needs and support the organization's mission and strategic plan.
- Works in conjunction with the laboratory director in compiling/reviewing quality assurance data within the clinical laboratory's quality plan to ensure the delivery of a highly valued service. Actively works to improve service as the result of findings of the data and/or in response to other identified issues/concerns.
- Ensures that the departmental procedure manual is maintained on a current basis, in a format that is compliant with CAP, and includes all procedures necessary for regulatory purposes and to serve as reference for departmental staff.
- Guides and manages employees in the section in a fair, consistent, and conscientious manner under the guidance of all established Human Resources and other applicable policies and procedures.
- Continually develops and maintains a comprehensive up-to-date training program and competency assessment for employees in the section and provides required documentation of such.
- Works in conjunction with laboratory director in scheduling of staff to effectively and efficiently manage the workload. Consults with the laboratory supervisor and/or director in determining appropriate staffing needs,
including performance evaluations and documentation, additions, reductions, or changes in current staffing levels.
- Performs all duties as a phlebotomist in the section according to established procedures.
- Maintains an adequate, appropriate, and organized level of inventory of departmental supplies with no compromise of work and observes handling and use in an effort to avoid waste and control cost.
- Actively works in conjunction with service areas in the resolution of collection concerns/issues in an effort to ensure the specimens are collected in a timely, accurate, and quality manner.
- Works in conjunction with the laboratory director in the resolution of physician/patient concerns/complaints through investigation, coordination of appropriate remedial action, and development/revision of departmental policies/procedures in an effort to ensure customer satisfaction.
- This job requires employees to demonstrate initial and annual competencies in order to remain in the position.
- Performs all other duties as assigned by management.

Education: High school graduate or equivalent.


Licenses / Certifications:

American Heart Association BLS

Phlebotomy certification preferred, certification eligible considered.

Previous supervisory experience desired.

Work Schedule:

This is an exempt position that may require evenings, weekends and holidays.

Physical Requirements:
- Able to stand and lean forward repetitively and with prolonged and extensive walking.
- Must be able to stand and bend for prolonged periods. Large amount of walking involved.
- Must be able to lift a minimum of 50 lbs.

Performance Requirements:
- Must possess good interpersonal communication and organizational skills and ability to function effectively and meet customer service standards in stressful situations.
- Sets the standard for safety within the section. Ensures compliance of the section to all policies and
procedures established by the laboratory, hospital, CDC and OSHA.
- Acts as a clear leader in the department in setting a tone of collaboration, teamwork, and open and honest
communication with all employees. Acts as a role model in exhibiting respect for others, achieving desired
- Demonstrates a willingness to adjust personal schedule to complete workload, administrative duties, and
ensure adequate coverage of the section.
- Demonstrates punctuality and dependability in reporting to work as scheduled. Maintains absenteeism and
tardiness rates that fall within policy guidelines. Maintains a neat and professional appearance and observes
applicable dress code requirements.
- Holds section meetings on a regular basis in an effort to keep employees informed of activities, issues,
projects, etc. of the department/organization. Actively encourages and assists in allowing employees to
attend section meetings and applicable organizational meetings/forums.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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For the Love of Health

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